IBM Resilient Room for Improvement

Md Saiful Hyder
AGM, Enterprise Solutions at a comms service provider with 51-200 employees

The product needs a bit more development.

We've had some compatibility issues that need to be resolved. There needs to be a bit more research done into that to figure out why it won't work. For example, my customer had some specific requirements, however, due to a lot of compatibility issues, some devices were not available to upgrade or add to the system. They say they are working on adding it to the solution, however, the compatibility still isn't available, and may not be for a while. They are unclear on the timelines.

We've had issues surrounding the deployment of the product.

The solution needs to try and develop more custom playbooks or documentation to help the customer with the initial setup.

Technical support is not pro-active enough and they take too long to provide solutions to problems.

The solution needs to have a physical deployment as well. It would be ideal if it wasn't just on the cloud.

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KE
reviewer1247235
Cyber Security Consultant at a tech services company with 51-200 employees

IBM Resilient helps the company to automate responses against cyber-attacks using dynamic playbooks by sending actions to other IT solutions like firewalls, antivirus, Microsoft Teams, etc. The concept is to develop functions that you can find in IBM X-Force Exchange, and there are making lot of hard work to develop these functions, but for now, they need to add more functions to respond with other security solutions (Cisco ASA, ForcePoint, WAF...), so for now, all we can do is to wait for these functions, and I see that every month they add more functions.

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NJ
reviewer1471347
Administrator at a university with 1,001-5,000 employees

The integration could be improved so that it is easy to integrate with other solutions.

We need better pricing. It is very expensive to facilitate the students for research purposes for one month.

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WH
reviewer1241271
Director, Commercial at a tech services company with 51-200 employees

Its price needs improvement.

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Find out what your peers are saying about IBM, Palo Alto Networks, RSA and others in Security Incident Response. Updated: April 2021.
502,499 professionals have used our research since 2012.