IBM Robotic Process Automation (RPA) Other Advice

Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
In terms of advice, every tool has an issue. We have evaluated multiple tools and every tool had an issue from a scalability perspective as well as from extensibility perspective. There is no reason not to go with Automation Anywhere. The use case selection is the key. If your use case is heavy on document management, I may not be inclined to suggest Automation Anywhere, but if it is more on the integration side of it, definitely go with IBM RPA. We are solely working with an IBM product for this solution. In terms of the important criteria when selecting a tool like this, the starting point for our customers is cost. The other thing that comes into it is the security aspect and, "What will happen to my human workforce if I put bots in there?" It depends upon what the enterprise objectives are. Operational cost saving is definitely a done deal when executing excellent RPA, but in terms of enterprise goals, the overall operational cost on the human side, it's completely based on the business case, and how they want to manage it. View full review »
Luis Benitez
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
I would rate this quality robotic process automation software a nine out of ten. I have to say I was pretty impressed with what I saw. I think now they can close the gap on bringing that climative angle into it, and that would make it a 10. I would say start small, do a PoC, try it out. Make sure that it meets your needs and then go from there. View full review »
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
Put IBM on top of your list because we have done the analysis. We have compared this solution with other solutions that are out there in the market. Nine times out of ten, this would be the go to solution if you are considering all of the factors. I would strongly recommend other clients to start looking here. We have not integrated the solutions with other solutions. It is a standalone implementation. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: October 2019.
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User at a tech services company with 10,001+ employees
We would definitely recommend the solution to colleagues and suggest that they evaluate it based on their needs. The biggest lesson we have learned in using this product is that leveraging automation has benefits for our customers in their daily processes and that it can be a stepping-stone in improving ROI for them. In terms of usability, we are working with customers in the initial phases and the deployment is pretty good. But we need to look at the longer term for how it is being deployed in customers' businesses and we need to get their feedback. Some of our customers' business users use it and, in the initial phases, the usability looks good. As for using it for compliance and/or governance issues, we haven't explored that part of it. It is more on the optimization, productivity, and cost-saving sides. I would rate this solution at eight out of ten. We are still in the various stages of exploration of scalability and business-user response. We are still in the evaluation process. But it's pretty good, so that's why I am keeping it at eight. View full review »
Head of Data Science at a pharma/biotech company with 10,001+ employees
Focus more on change and make sure that there is buy in to try it out. Use a PoC model (proof of concept model), otherwise it gets really challenging to implement it at scale. Right now, we have more pull than push because people understand the worth of robotic process automation in financial services, and are not as threatened by it as they once were. Most important criteria when selecting a vendor: There were not that many vendors in the market, at least not in the consideration set. View full review »
Luis Enrique
Director at a consultancy with 10,001+ employees
What's important for me when selecting a vendor are the price and the benefits. I am a strategist. So, I have to define a strategy for different companies. Not for buying, I myself am not going to buy. But I am going to recommend to my clients, the companies, that they use a vetted RPA automation. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: October 2019.
377,556 professionals have used our research since 2012.
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