IBM Robotic Process Automation (RPA) Primary Use Case

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
There are a lot of legacy applications which are not modernized in terms of exposing APIs or services. Those are the places we are using Robotic Automation a lot. View full review »
Luis Benitez
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
One of the things that we're doing is trying to automate a lot of processes that, today, happen in a very manual way with paper. We're trying to take advantage of our human resources and apply them in better places, in more value-added activities that truly contribute to the customer experience. We are trying to automate a lot of the decision-making that we have, and a lot of the old-school processes that take many, many clicks and that robots can do a lot faster and better than humans can. So far so good. The results that we've seen have been pretty positive. We are aiming, by the end of the year, to record about $10,000,000 in savings just by automating the processes that we have identified so far. View full review »
Directore37f
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
We have a client with a line of bars in the service/hospitality industry who wanted to have a system which takes a reservation for restaurants. They wanted to use IBM Robotic Process Automation software for this on the back-end. E.g., if a user wants to make a reservation, they can select a restaurant make if a table is available and at what time. On the back-end, IBM Robotic Process Automation will log all that data and create the reservation for the client. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2019.
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ClientEx1562
User at a tech services company with 10,001+ employees
We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left. View full review »
HeadOfDae17b
Head of Data Science at a pharma/biotech company with 10,001+ employees
We use robotic process automation for automating financial services processes, so back office processes for accounts receivable, accounts payable, etc. We are at the PoC stage at this point. The performance has been good. We are still in the early stages. One of the challenges that we have solved is helping to replace individuals with robots or bots, so we can free up capacity. We have not had any attrition; we have simply taken on more work. Therefore, it has been helpful. View full review »
Luis Enrique
Director at a consultancy with 10,001+ employees
For growth industries, the automation of call centers, service to the customer, these are the principal use cases. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2019.
382,399 professionals have used our research since 2012.
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