IBM Robotic Process Automation (RPA) Primary Use Case

Director of Cloud App Development at a tech services company with 1,001-5,000 employees
We have a client with a line of bars in the service/hospitality industry who wanted to have a system which takes a reservation for restaurants. They wanted to use IBM Robotic Process Automation software for this on the back-end. E.g., if a user wants to make a reservation, they can select a restaurant make if a table is available and at what time. On the back-end, IBM Robotic Process Automation will log all that data and create the reservation for the client. View full review »
User at a tech services company with 10,001+ employees
We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left. View full review »
Sornsarun Ratananopadonchai
Senior Solution Engineer at Stream I.T. Consulting Ltd.
In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP. View full review »
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