IBM Robotic Process Automation (RPA) Pros and Cons

IBM Robotic Process Automation (RPA) Pros

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it.
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Luis Benitez
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business.
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HeadOfDae17b
Head of Data Science at a pharma/biotech company with 10,001+ employees
The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated.
The initial setup is straightforward.
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IBM Robotic Process Automation (RPA) Cons

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help.
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Luis Benitez
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time.
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HeadOfDae17b
Head of Data Science at a pharma/biotech company with 10,001+ employees
We would like more focus on understanding AI and how it can be used to manage exception handling.
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Luis Enrique
Director at a consultancy with 10,001+ employees
Needs better integration with artificial intelligence or with machine-learning.
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