IBM Robotic Process Automation (RPA) Overview

IBM Robotic Process Automation (RPA) is the #11 ranked solution in our list of best RPA tools. It is most often compared to UiPath: IBM Robotic Process Automation (RPA) vs UiPath

What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.

IBM Robotic Process Automation (RPA) is also known as IBM RPA.

IBM Robotic Process Automation (RPA) Buyer's Guide

Download the IBM Robotic Process Automation (RPA) Buyer's Guide including reviews and more. Updated: June 2021

IBM Robotic Process Automation (RPA) Customers

The Hanover Insurance Group

IBM Robotic Process Automation (RPA) Video

Pricing Advice

What users are saying about IBM Robotic Process Automation (RPA) pricing:
  • "IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."

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SM
AVP at a comms service provider with 51-200 employees
Real User
Top 10
Once you have automated a business process it offers a readily available workflow

What is our primary use case?

It's used at a high level by about 100 users. A few of them are customer agents and a few of them are in the operations team. Currently, the product is deployed on a container-based platform, called Cloud Pak. We have created containers for our solutions for Automation on the OpenShift cluster.

Pros and Cons

  • "If you have a business process, and once you have automated that process, you have a readily available workflow in place."
  • "This RPA should be under the umbrella of BPM. This is what the future should be."

What other advice do I have?

Based on what you want to do, you can automate your processes in the organization. You need to have a roadmap as part of digital transformation and application modernization. I would give this solution 8 out of 10.
Fernando Di Lelle
Senior IT & Business Consultant at a computer software company with 51-200 employees
Consultant
Top 5
Good quality and a strong platform, with good pre-sales and technical support

What is our primary use case?

We are a solution provider and we have been working on selling the IBM RPA product during 2020. We are primarily dealing with the on-premises version because our clients are not willing to use the cloud because of issues with their data. We have a lot of banks as clients, and it is a problem for them to use cloud versions. One of our primary use cases is creating chatbots for clients, such as financial institutions. Other things that we can automate are tasks like dealing with incoming credit processes, and administrative processes such as invoicing. These are the processes that take a lot of… more »

Pros and Cons

  • "The quality is great! It's very strong and has a very strong platform."
  • "IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."

What other advice do I have?

My advice for anybody who is considering an RPA product is to carefully consider where to start because not all processes are suitable for RPA. You need to carefully evaluate what you are going to do because if you are starting from scratch, you need to carefully choose which processes you are going to start with. Don't try another RPA solution for the company from scratch. You have to create a culture of RPA inside your company. A good product comes from creating a culture. I would rate this solution a ten out of ten.
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
512,711 professionals have used our research since 2012.
MK
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
Real User
Provides ease of use when you perform a task

What is our primary use case?

We have a client with a line of bars in the service/hospitality industry who wanted to have a system which takes a reservation for restaurants. They wanted to use IBM Robotic Process Automation software for this on the back-end. E.g., if a user wants to make a reservation, they can select a restaurant make if a table is available and at what time. On the back-end, IBM Robotic Process Automation will log all that data and create the reservation for the client.

Pros and Cons

  • "It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
  • "I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is."

What other advice do I have?

Put IBM on top of your list because we have done the analysis. We have compared this solution with other solutions that are out there in the market. Nine times out of ten, this would be the go to solution if you are considering all of the factors. I would strongly recommend other clients to start looking here. We have not integrated the solutions with other solutions. It is a standalone implementation.
Alfonso Abad
Director General at MindCraft Mexico
Real User
Top 10
An automation solution that reads documents and provides valuable insights

What is our primary use case?

We use IBM RPA to perform customer credit risk analogies. It analyzes all the information coming from the customer.

Pros and Cons

  • "I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
  • "The time it takes for approvals, and risk analysis could be faster."

What other advice do I have?

Being in the cloud is key to having similar products integrated and working in the same environment with artificial intelligence. You have to be clear about the value added by such integrations to the customer, or you'll face some resistance. To implement these kinds of projects broadly in several areas at the same time, you won't have a very good chance to be successful quickly. It's important to start with a small project to demonstrate the benefit, and from there, you can scale very quickly. You can grow or diminish the capacity you need in a very dynamic way without very high costs. On a…
GD
User at a tech services company with 10,001+ employees
Real User
Enables us to leverage automation for customers such as BPOs, helping them shift left

What is our primary use case?

We use it for our customers who are looking to leverage automation or artificial intelligence. We mostly use the solution where there are a lot of people in backend operations, like BPOs. We try to leverage automation by moving work, shifting left.

Pros and Cons

  • "It's integrated with all the other products within the Salesforce ecosystem."
  • "We are looking to see how it can connect with various interfaces seamlessly, through APIs."

What other advice do I have?

We would definitely recommend the solution to colleagues and suggest that they evaluate it based on their needs. The biggest lesson we have learned in using this product is that leveraging automation has benefits for our customers in their daily processes and that it can be a stepping-stone in improving ROI for them. In terms of usability, we are working with customers in the initial phases and the deployment is pretty good. But we need to look at the longer term for how it is being deployed in customers' businesses and we need to get their feedback. Some of our customers' business users use…
SR
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Reseller
Easy to use with good technical support and decent stability

What is our primary use case?

In my experience, we've done IBM RPA implementations for payment processes and intercompany processes for our customers. Basically, the process is as follows: it interacts with the banking website and collects the necessary data for validation and approval in SAP.

Pros and Cons

  • "The solution's ease of use is its most valuable aspect."
  • "We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."

What other advice do I have?

We are a reseller. We provide the product to our customers. I'd advise other companies to consider using the solution. It's very easy to use. It's got a great user interface as well. However, you need to use logic in order to use it effectively. This is important especially during implementation. I'd rate the solution eight out of ten.
Lucas Ferreira
Project Manager at Montreal Oficial
Real User
Top 10
A user-friendly RPA solution, but stability could be better

What is our primary use case?

We use RPA to test mainframe solutions because they never change.

What is most valuable?

IBM Robotic Process Automation is very easy to use. 

What needs improvement?

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

For how long have I used the solution?

I have been using IBM Robotic Process Automation (RPA) for more than 12 years.

What do I think about the stability of the solution?

IBM RPA is an unstable solution. This is the biggest issue we have right now.

What do I think about the scalability of the solution?

It's very easy to scale. We have done it many times with many machines running simultaneously with integration between RSP and EDM quality management. 

How are

Buyer's Guide
Download our free IBM Robotic Process Automation (RPA) Report and get advice and tips from experienced pros sharing their opinions.