IBM Robotic Process Automation (RPA) Reviews

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AnimeshJain
Real User
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

The ability to do screen-level automation becomes key, and people can connect to it. Especially extracting data from a legacy application, putting information into an Excel, running some macros, etc. Those are well-defined use cases from an… more»

How has it helped my organization?

Speed. That's the key. When you create a transformation-type of a program, just the discovery itself usually takes between six to eight weeks. But in six weeks you can actually take a robotic solution and move it all the way into… more»

What needs improvement?

Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it, because some people have Chrome, some have Internet Explorer, etc. Allow it to be browser independent… more»

What other advice do I have?

In terms of advice, every tool has an issue. We have evaluated multiple tools and every tool had an issue from a scalability perspective as well as from extensibility perspective. There is no reason not to go with Automation Anywhere. The… more»

Which other solutions did I evaluate?

There are a lot more options in the market. For example, Pega. If our clients already have a Pega product, especially the BPM side of Pega, they are often inclined to take Pega's RPA. Then there are the integrated products like Kapow from… more»
Luis Benitez
Real User
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
Mar 27 2018

What is most valuable?

I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business… more»

How has it helped my organization?

It allows us to transform the processes that we have so that, again, the simple tasks that happen on a day to day basis, but that are very time consuming, can be done by machines. Then we can have our… more»

What needs improvement?

One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things… more»

If you previously used a different solution, which one did you use and why did you switch?

I think it actually came out of The World of Watson last year or Interconnect. There was a lot of talk about process automation and robotics, so we had a couple of meetings with Accenture and KPMG… more»

What other advice do I have?

I would rate this quality robotic process automation software a nine out of ten. I have to say I was pretty impressed with what I saw. I think now they can close the gap on bringing that climative… more»

Which other solutions did I evaluate?

We looked at Blue Prism, which is provided by KPMG, and another one. Overall it came down to the simplicity, the security that was behind it, and it was also pretty competitive from a price… more»
Find out what your peers are saying about IBM, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: September 2019.
366,756 professionals have used our research since 2012.
Real User
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
Jul 01 2019

What is most valuable?

It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very… more»

How has it helped my organization?

From a business users perspective, all they care about is the dashboarding and reporting feature. It is very easy to take a dashboard or report, then use that report for their own internal purposes.

What needs improvement?

I would like more drag and drop type of features. If you look at some of the competition, they do provide that scalability feature, where a user who doesn't know anything about automation can work off… more»

If you previously used a different solution, which one did you use and why did you switch?

The client was looking at a solution. Because it was an IBM client, this solution was their top choice. When they were trying to compare IBM Robotic Process Automation against the other things which… more»

What other advice do I have?

Put IBM on top of your list because we have done the analysis. We have compared this solution with other solutions that are out there in the market. Nine times out of ten, this would be the go to… more»

Which other solutions did I evaluate?

If you compare it other competing products, it is pretty good in this space. It provides ease of use when you perform a task. If you compare IBM against the competition, the amount of effort required… more»
Real User
User at a tech services company with 10,001+ employees
Jul 01 2019

What is most valuable?

It's integrated with all the other products within the Salesforce ecosystem.

How has it helped my organization?

This product definitely helps with cost optimization and brings a lot of optimization to repetitive processes. So if today people are doing something manually which is repeated multiple times, by… more»

What needs improvement?

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

If you previously used a different solution, which one did you use and why did you switch?

We were using Blue Prism. That is one of the competitors that we were evaluating.

What other advice do I have?

We would definitely recommend the solution to colleagues and suggest that they evaluate it based on their needs. The biggest lesson we have learned in using this product is that leveraging automation… more»

Which other solutions did I evaluate?

We are exploring multiple options. We have done a lot of proofs of value and, through that process, we are identifying the product that should be used in the future.
Real User
Head of Data Science at a pharma/biotech company with 10,001+ employees
Apr 01 2018

What is most valuable?

The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated. At this stage though, we are not using AI. I think that is the… more»

What needs improvement?

We would like more focus on understanding AI and how it can be used to manage exception handling.

If you previously used a different solution, which one did you use and why did you switch?

We were not using anything previously. We just tried this solution.

What other advice do I have?

Focus more on change and make sure that there is buy in to try it out. Use a PoC model (proof of concept model), otherwise it gets really challenging to implement it at scale. Right now, we have more pull than push because people understand… more»

Which other solutions did I evaluate?

No.
Luis Enrique
Consultant
Director at a consultancy with 10,001+ employees
Mar 28 2018

What do you think of IBM Robotic Process Automation (RPA)?

What is our primary use case?

For growth industries, the automation of call centers, service to the customer, these are the principal use cases.

How has it helped my organization?

The results in cost and time savings, the change in people, and the way they work.

What is most valuable?

Deployment is done in a small amount of time.

What needs improvement?

Better integration with artificial intelligence or with machine-learning.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

What other advice do I have?

What's important for me when selecting a vendor are the price and the benefits. I am a strategist. So, I have to define a strategy for different companies. Not for buying, I…

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User Assessments By Topic About IBM Robotic Process Automation (RPA)

Find out what your peers are saying about IBM, UiPath, Blue Prism and others in Robotic Process Automation (RPA). Updated: September 2019.
366,756 professionals have used our research since 2012.

IBM Robotic Process Automation (RPA) Questions

What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.

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IBM RPA
IBM Robotic Process Automation (RPA) customers

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