IBM Robotic Process Automation (RPA) Reviews

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AnimeshJain
Consultant
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

The ability to do screen-level automation becomes key, and people can connect to it. Especially extracting data from a legacy application, putting information into an Excel, running some macros, etc. Those are well-defined use cases from an… more »

How has it helped my organization?

Speed. That's the key. When you create a transformation-type of a program, just the discovery itself usually takes between six to eight weeks. But in six weeks you can actually take a robotic solution and move it all the way into… more »

What needs improvement?

Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it, because some people have Chrome, some have Internet Explorer, etc. Allow it to be browser independent… more »

What other advice do I have?

In terms of advice, every tool has an issue. We have evaluated multiple tools and every tool had an issue from a scalability perspective as well as from extensibility perspective. There is no reason not to go with Automation Anywhere. The… more »

Which other solutions did I evaluate?

There are a lot more options in the market. For example, Pega. If our clients already have a Pega product, especially the BPM side of Pega, they are often inclined to take Pega's RPA. Then there are the integrated products like Kapow from… more »
Real User
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
Jul 01 2019

What is most valuable?

It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very… more »

How has it helped my organization?

From a business users perspective, all they care about is the dashboarding and reporting feature. It is very easy to take a dashboard or report, then use that report for their own internal purposes.

What needs improvement?

I would like more drag and drop type of features. If you look at some of the competition, they do provide that scalability feature, where a user who doesn't know anything about automation can work off… more »

Which solution did I use previously and why did I switch?

The client was looking at a solution. Because it was an IBM client, this solution was their top choice. When they were trying to compare IBM Robotic Process Automation against the other things which… more »

What other advice do I have?

Put IBM on top of your list because we have done the analysis. We have compared this solution with other solutions that are out there in the market. Nine times out of ten, this would be the go to… more »

Which other solutions did I evaluate?

If you compare it to other competing products, it is pretty good in this space. It provides ease of use when you perform a task. If you compare IBM against the competition, the amount of effort… more »
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,064 professionals have used our research since 2012.
Real User
User at a tech services company with 10,001+ employees
Jul 01 2019

What is most valuable?

It's integrated with all the other products within the Salesforce ecosystem.

How has it helped my organization?

This product definitely helps with cost optimization and brings a lot of optimization to repetitive processes. So if today people are doing something manually which is repeated multiple times, by… more »

What needs improvement?

We are looking to see how it can connect with various interfaces seamlessly, through APIs.

Which solution did I use previously and why did I switch?

We were using Blue Prism. That is one of the competitors that we were evaluating.

What other advice do I have?

We would definitely recommend the solution to colleagues and suggest that they evaluate it based on their needs. The biggest lesson we have learned in using this product is that leveraging automation… more »

Which other solutions did I evaluate?

We are exploring multiple options. We have done a lot of proofs of value and, through that process, we are identifying the product that should be used in the future.
Sornsarun Ratananopadonchai
Reseller
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Jun 23 2020

What is most valuable?

The solution's ease of use is its most valuable aspect. The user interface is very good. It's easy to develop code. I can click on items and simply drag and drop. I can even open the modules in Excel. It makes everything very simple.

What needs improvement?

Much like Automation Anywhere, it would be helpful if there was some sort of community board to help share and trade information to help users learn how to troubleshoot and learn about the various aspects of the solution. Right now, there… more »

What's my experience with pricing, setup cost, and licensing?

We find the solution to be overly expensive.

Which solution did I use previously and why did I switch?

We haven't worked with any other solution. We've only worked with IBM.

What other advice do I have?

We are a reseller. We provide the product to our customers. I'd advise other companies to consider using the solution. It's very easy to use. It's got a great user interface as well. However, you need to use logic in order to use it… more »

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User Assessments By Topic About IBM Robotic Process Automation (RPA)

Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,064 professionals have used our research since 2012.

IBM Robotic Process Automation (RPA) Questions

What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.

Also known as
IBM RPA
IBM Robotic Process Automation (RPA) customers

The Hanover Insurance Group

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