IBM Robotic Process Automation (RPA) Room for Improvement

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it, because some people have Chrome, some have Internet Explorer, etc. Allow it to be browser independent. Integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. An additional enhancement would be: How do you connect to your Microsoft Exchange Servers? Right now, the connection forces Microsoft Exchange to expose a port. Some enterprises are not allowed to expose a port, so it has to go through the firewall and security and token assessment. And that's another thing: If they can allow a token exchange inside the tool itself, that would help. View full review »
Luis Benitez
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time. View full review »
Directore37f
Director of Cloud App Development at a tech services company with 1,001-5,000 employees
I would like more drag and drop type of features. If you look at some of the competition, they do provide that scalability feature, where a user who doesn't know anything about automation can work off of it using a bunch of drag and drop things. That is what our clients are looking for. I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2019.
382,399 professionals have used our research since 2012.
ClientEx1562
User at a tech services company with 10,001+ employees
We are looking to see how it can connect with various interfaces seamlessly, through APIs. View full review »
HeadOfDae17b
Head of Data Science at a pharma/biotech company with 10,001+ employees
We would like more focus on understanding AI and how it can be used to manage exception handling. View full review »
Luis Enrique
Director at a consultancy with 10,001+ employees
Better integration with artificial intelligence or with machine-learning. View full review »
Find out what your peers are saying about IBM, UiPath, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: November 2019.
382,399 professionals have used our research since 2012.
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