In the early stages of our company, all requests were done in notebooks, and none of it was centrally managed. But now we have a central tool which is an entry point for all requests that come in. This gives us more visibility into the requests and helps us in, for example, writing up reports and estimating how much time certain issues will take to resolve. Overall, it has helped us continuously improve our business processes.

The main benefit my company gets from IBM SmartCloud Control Desk is centralization because previously, you had to have multiple tools for certain processes, but now, there's one structure for multiple services, with the services imported into the solution.

For example, if there's an issue you want to report, or if you need to request service, you can use IBM SmartCloud Control Desk because it has a structure or list of all services available. What I find most beneficial is you have all services in one place.

Automation of most IT processes and not only

Standardization of our work process, and the tracking of all tickets from all the clients.