Our first implementation was done by an external partner company, which was a good experience, but all of the other implementations of Control Desk have been done in-house. For on-going maintenance, since we're a somewhat small company, we only need one to two people.

My team implemented IBM SmartCloud Control Desk.

We do the implementation ourselves. I don't install on the Linux platforms. But then from the other platform I do the complete installation and configuration. I do the installation of the middleware of the application and also the first configuration and all the similar configurations. I have some colleagues that are specific, who work on the integrations between Maximo and other systems and applications, but the basic deployment is my responsibility.

In the start of project we used vendor team, but then we used our own specialists.

We provide pre-sales and after-sales services. We implement the solution, and then we provide after implementation services. Now we have a contract for the next five years to provide support services for clients.