IBM SmartCloud Control Desk Initial Setup
MC
reviewer1092753
IT Service Desk Manager at a government with 10,001+ employees
The initial setup was handled before I arrived at the company. I can't speak to how easy or hard it was to actually implement the product.
We have about four or five people that handle various aspects of maintenance.
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Klemen Muhvič
Computer System Engineer at Informatika d.d.
The setup is more or less straightforward, although that's speaking from a place of experience because I've been working with this tool for a long time. At the beginning, it can be a little bit complex, and one of our first deployments took around three to four months.
Of course, if nothing goes wrong, you can do it very quickly, perhaps in a week or less. But the configuration tends to take long because Control Desk supports IT processes, and if the company doesn't have a plan for these processes, they will need to create one. For instance, they need to create a classification tree which will be deployed to these tools, so the people will know what to choose when using them. So the configuration can take longer because of the extra processes that need to be set up alongside the installation.
KM
Klemen Muhvič
Computer System Engineer at Informatika d.d.
The initial setup for IBM SmartCloud Control Desk is usually straightforward because I've been working with it for ten years. If you're doing the installation from scratch, or if you don't have historical data when installing the solution, it's straightforward, but if you do an upgrade from an older version, it can get a little bit tricky. Overall, setting up IBM SmartCloud Control Desk is straightforward, but with a few issues. Deploying the solution only took two hours to complete.
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KM
Klemen Muhvič
Computer System Engineer at Informatika d.d.
The initial setup is rather easy. Maybe, if you go into the more complex installations or if you would like more clustering and more servers, then it's a little bit harder. But overall, it's quite an easy installation. The administration is simple, too.
You can easily do the deployment in one day if you have a simple installation. We have a lot of environments, so if I deploy in the simplest environment, it is already configured and you can do it in one day, no problem. If you start with all the out-of-the-box functionalities, with no customization and just plain Maximo installation, you can start to use it in one day.
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Alexander Stegnienko
ITSM Architect at SI BIS LLC
The initial setup was straightforward. It's easy for me now because it appears fresh. It's a modern system but it was not so easy like it is now. We have an easy way to install our system. I think that the installation is easy.
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Shafqat Paracha
General Manager at sPerception IT
The initial setup is straightforward. Basically, for all the solutions like JIRA and cloud desk solutions, you need not go for the installation. You would just need to subscribe. But for the on-prem solution, the initial setup is a normal one.
View full review »I have worked on the setup of projects for clients and internally. The initial setup is somewhat complex. The tool has a lot of functionality but configuring it for setup is medium-complex. For the end-user it's easy, but for configuring and setup it's medium-complex.
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Edwin Salazar
Software Specialist at GBM (an IBM alliance Company)
I had a little bit of information or knowledge when I implemented it, and it was difficult. I got confused, and I had to make another implementation. I have more knowledge and experience now, and it is easy for me. If you have all the information from a knowledge center, you can do it easily. My first deployment took around two weeks, and the last one didn't take more than two days.
Half a year ago, we migrated it from 7.5 to 7.6 for one of the clients, and it was not hard. It was a 2015 implementation. It took around one week to migrate to the cloud. We only had one issue with the message service. We have a custom class to send messages, and when we migrated, the solution made some changes in the way the notifications are managed, and the class didn't work. We had to create the class again to make it work.
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Edwin Salazar
Software Specialist at GBM (an IBM alliance Company)
The initial setup can be a bit complex if you don't have a good understanding of the product. There's a bit of a learning curve for sure. It gets easier, however. At least, it did for me. I started with only a little bit of information, and I didn't have all the knowledge and that was hard. I got confused by the process. However, then I made another implementation. That one, I had a far better understanding and that made it easy. Experience really matters. If you don't have any, you will struggle. That said, once you do, it's pretty straight forward.
While my first deployment took two weeks, the last one I did only took two days. Therefore the deployments can vary according to the amount of experience the user has.
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Help Desk Software
April 2024
Find out what your peers are saying about IBM, ServiceNow, Atlassian and others in Help Desk Software. Updated: April 2024.
767,496 professionals have used our research since 2012.