IBM SmartCloud Control Desk Previous Solutions

Jose Pedro Muñoz
Director of operations at a tech services company with 51-200 employees
Initially we used HPE Service Desk. Then, Remedy (IBM SmartCloud Control Desk) version 5. When selecting a vendor, the most important thing for us is the flexibility of the tool. It must be very flexible to change the workflow or to add new workflows for the clients. It must have stability and scalability as well. View full review »
Find out what your peers are saying about IBM, ServiceNow, Atlassian and others in Help Desk Software. Updated: November 2019.
384,324 professionals have used our research since 2012.
Sign Up with Email