IBM SmartCloud Control Desk Pricing and License Cost

KM
Klemen Muhvi?
Computer System Engineer at Informatika d.d.

When using SmartCloud Control Desk I think you buy a license. We have the concurrent licensing fee in the Control Desk and then you have to renew every year or every four years when you extend the subscription and support. So the expenses are for the platforms, the memory, and all the storage. But from the IBM perspective, there is only concurrent licensing for the Control Desk. There are no additional costs for features.

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AS
Alexander Stegnienko
ITSM Architect at SiBIS

For our country, I think it's expensive but we don't have another way to buy this license. We need to pay once and then pay only for support every year. We pay for support on a yearly basis. 

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MC
reviewer1092753
IT Service Desk Manager at a government with 10,001+ employees

I don't have any insights on licensing. It's not part of the solution that I handle. I can't comment on the costs or how often we need to pay a licensing fee.

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