IBM SmartCloud Control Desk Reviews

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Real User
Director of operations at a tech services company with 51-200 employees
Apr 30 2018

What do you think of IBM SmartCloud Control Desk?

Primary Use Case Helps configure workflow. It's good, it's a very flexible tool. It's very valuable for us. • Improvements to My Organization Standardization of our work process, and the tracking of all tickets from all the clients. • Valuable Features The most valuable are its flexibility and agility. It's quick to change it, to adapt it to your needs. That's the most important for us. • Room for Improvement More facility or flexibility for reporting, and business intelligence in the tool. • Stability Issues It's very stable. • Scalability Issues The scalability is very high. We are only 100 people, but some clients have 45,000 users. The scalability is very high. Just add more servers and there is no problem with scalability. • Previous Solutions ...


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What is IBM SmartCloud Control Desk?

IBM Control Desk on Cloud offer an access to a user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It also offers a unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets and enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages. Control Desk is IT Infrastructure Library (ITIL)-compliant, accessible through mobile devices and integrates with social media and development tools.
Also known as
SmartCloud Control Desk
IBM SmartCloud Control Desk customers
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
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