The level of scalability is average. If a company needs to expand, it should be able to do so, at least to a certain extent.

There are certain things that I know we've got a team that can handle and I know that some things that we ask them to do, they simply can't do. It's a mixed bag.

We probably have a total of maybe 4,000 people that use it. Most of them are our end-users and they'll use it for ticketing. As far as actually using the features, we've got people that use it for our support, we use it for change management, and we've got problem management with it, as well as service requests.

The scalability is okay. Most of the time, you just need to make a few modifications here and there, and if it's a hardware or usage issue, we've had no problem overcoming these issues.

We currently have multiple implementations of it and our daily logins fluctuate at around 100 users. It's a tool that can give you a lot, and it is made for wide usage.

IBM SmartCloud Control Desk is a scalable solution.

In terms of scalability, it is scalable. We have multiple installations. We use SmartCloud for our company and we also implement it for our customers. In the beginning, we had only one installation and our customers reported issues through our system. We have about 70 employees in our company. Our biggest customer has around a thousand employees, then they go down to 600, 500, 400, and 200. So we're not a big player worldwide, we are a very small fish. But they want their own software so they can manage their own requests in the company. Our next step was to extend the Control Desk so we installed it on our premises. They use it for their own service requests within the company, and the ones that are relevant to us that they want to send us they use the integration with the Control Desk environment. They send the service request from their Control Desk to our Control Desk. We resolve it and then push it back to their system. So, let's say there are around 2,000 end users, max.

We have around 100-500 users. 

It's scalable.

The scalability is very high. We are only 100 people, but some clients have 45,000 users. The scalability is very high. Just add more servers and there is no problem with scalability.

Its scalability is good. Our company is a little bit big. We are in around seven countries. We have around 1,000 people in the company who use this solution to make server requests. In my area, we have around 10 people who work with this solution.

The scalability is quite good with this product. If a company needs to scale, it can do so. This is particularly true on the cloud side of things. We have clients that have migrated more than 1,000 users over a week with no issue. We only ran into one issue with a client in relation to migrating over a message service. The solution made some changes on the way they managed the notifications or something to that effect and we just had to make adjustments and try again.

Our company is pretty sizeable and we operate in seven countries. There are likely about 1,000 people in the company that use it internally, and about 10 who work the control desk.