IBM SmartCloud Control Desk Stability

MC
IT Service Desk Manager at a government with 10,001+ employees

In general, it's been pretty stable. There aren't bugs or glitches. It doesn't crash or freeze. It's pretty reliable overall in terms of performance.

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KM
Computer System Engineer at Informatika d.d.

I can say it is very stable. Well, it depends how wide your usage is, but the application is not that complicated and you are not very dependent on integrations from other products.

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KM
Computer System Engineer at Informatika d.d.

I didn't have any issues with IBM SmartCloud Control Desk in terms of stability. It's a stable solution, and it doesn't have issues with availability.

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Help Desk Software
April 2024
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KM
Computer System Engineer at Informatika d.d.

The stability is good. I think that we had one problem with the database once, but overall the stability is good because we also have the Maximo asset management installations. What I've found out during these years is that it's mainly not the Maximo, or any particular program's fault if it crashes. It's mainly because of the integrations with other systems. Then, if there is too much overhead or something, the server might dump errors and then it has to be restarted or taken care of it. But overall, the middleware is very stable. I don't have problems. It's good software and also the DB tool which we use is very good. So, I don't think there should be a problem.

We work with a whole package of IBM products.

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AS
ITSM Architect at SI BIS LLC

It's more stable than not stable for me. I haven't had any major problems with it. 

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SP
General Manager at sPerception IT

It's quite a stable product.

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Jose Pedro Muñoz - PeerSpot reviewer
Director of operations at Vetasi

It's very stable.

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ES
Software Specialist at GBM (an IBM alliance Company)

Some of our clients had stability issues because of the hardware. I had one client for whom it was down two times every month. This client had a Windows implementation, but the issue was more because of the client's infrastructure, not because of the implementation of the solution.

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ES
Software Specialist at GBM (an IBM alliance Company)

Mostly, the stability is very good. That said, we have had clients that struggled with stability. This is likely due to their underlying hardware. If you have good hardware it shouldn't be an issue and it is quite reliable. 

In one instance, I had a client who worked with Windows who was down two times a month every month. Once again, that was likely an issue related to the client's infrastructure and not a reflection on this product.

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Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about IBM, ServiceNow, Atlassian and others in Help Desk Software. Updated: April 2024.
767,847 professionals have used our research since 2012.