IBM Spectrum Protect Plus Customer Service and Technical Support

Muhammad Akmal
Snr. IT infra admin at a financial services firm with 501-1,000 employees
The technical support is very good. A customer can just raise a support ticket online and IBM will be available and check in to give support - either by getting in contact or by sending a solution email. When I used their technical support a while back, a technical engineer came back to me within a day. View full review »
Mohamed Amr
Storage Sales Leader at a tech services company with 1,001-5,000 employees
We use them to support customer problems. The customer can open a ticket with a PMR with IBM for support. The customer can open it directly or we have our support line on GBM, so it will help the customer at a first stage or step before getting to IBM support. However, in a lot of cases, IBM is already supporting the customer, and the support is very good. The total fix time is recognized, and they can help our customers very well. View full review »
DigitalT3f2a
Digital Transformation Manager
We've had many problems with technical support, and I would rate them a five out of ten. There was a lot of bureaucracy before they would send engineers to our site. View full review »
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Kudzanayi Manjera
Services Engineer at a tech services company with 11-50 employees
IBM generally has very good technical support if we require it, but also we are supposed to be experts, so we do not need to use their services often. View full review »
Sean Ramnarayan
Principal Systems Engineer at a tech services company with 5,001-10,000 employees
We have not used any technical support yet. View full review »
JohannFLEURY
IBM Spectrum Protect Expert at Nestle
Technical support isn't too bad. Of course, there's always room for improvement. We do have a lot more issues with first level support. As we're already advanced in using SPP, most of the time we need the second level or third level of support. So sometimes we struggle with first level support because they don't even understand the issues we have. They're too junior. View full review »
Adminsystems67
Administrator Systems at a retailer with 51-200 employees
We have not used technical support for this solution. When we receive an error code, we search online and find the answer immediately. View full review »
Boshko Popov
System Engineer at a tech services company with 1,001-5,000 employees
I did not contact technical support during the trial period. View full review »
Find out what your peers are saying about IBM, Veeam Software, CommVault and others in Backup and Recovery Software. Updated: December 2019.
389,475 professionals have used our research since 2012.