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Wira Chinwong
Service Director at scsi co.,ltd
Real User
Top 5
Stable and offers good backup capabilities but the licensing is confusing

Pros and Cons

  • "The licensing isn't very clear. They should work to simply or clarify the cost structure."
  • "The licensing isn't very clear. They should work to simply or clarify the cost structure."

What is our primary use case?

We primarily use the solution for security purposes. We implement this solution for many of our clients.

How has it helped my organization?

Due to the rapidly provision new server in my organization, the backup resource needs to add more also. But IBM Spectrum Protect can help me to optimize the backup resource. 

What is most valuable?

The backup aspect of the solution is very good. The solution allows for incremental backups forever. It saves your backup files while also saving space.

The product is quite stable.

The API is simple to integrate into a custom application.

What needs improvement?

You need to use command line rather than the console. It would be better if users didn't have to use command line in order to use the solution.

Technical isn't so great. It's a bit slow in terms of response. They need to get back to their users a lot faster.

The licensing isn't very clear. They should work to simply or clarify the cost structure.

For how long have I used the solution?

More than 10 years

What do I think about the stability of the solution?

We have enjoyed very good stability while using this solution. It's reliable and seems to be free of bugs and glitches. It doesn't crash or freeze. We've been happy with it.

What do I think about the scalability of the solution?

We have a pretty big setup. There are users across ten servers. I'm not sure exactly how many there are in total.

How are customer service and technical support?

Technical support is a bit too slow. They really should be more responsive.

There is no remote support.

How was the initial setup?

As long as you have a bit of experience, you shouldn't have any trouble with the initial setup. I didn't handle it directly, however. We had someone who did it and he was quite knowledgable. Due to that, the deployment was pretty quick. He had is up and running in three or four hours. 

What about the implementation team?

We handled some aspects ourselves, however, we did enlist some outside help as well for the initial implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing process is very unclear and a bit complicated. Many of our clients have trouble figuring it out. They'll buy a license and then they find out the limits are wrong. 

What other advice do I have?

We're an implementor.

Overall, we've had a good experience with the solution and I would easily recommend this product to other organizations.

On a scale from one to ten, I would rate it at a seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Mohamed Youssef
Sr. Pre-Sales Engineer at Advanced Technology Company
Real User
Top 10
Scalable and robust with good compatibility capabilities

Pros and Cons

  • "You can scale the product."
  • "It's difficult in terms of the configuration at set up. In our case, it required another admin, one person dedicated to the backup."

What is our primary use case?

We are using Spectrum as a backup solution. We use it to backup all of our data, which is different kinds of databases and software, with a virtualization environment. Also, we have more than a hundred remote sites. We are taking backups through Spectrum for all of those. 

What is most valuable?

The most valuable aspect is the fact that it combines all types of data. 

It's compatible with many other products, including Oracle, VMware, and Hyper V products.

The replication is great. 

The solution is robust and problem-free. We have not had any issues with Spectrum since we implemented it around 2012. 

The solution is very stable.

You can scale the product.

The management is pretty good and it covers all of our technical requirements. 

Technical support has been excellent. 

What needs improvement?

It's difficult in terms of the configuration at set up. In our case, it required another admin, one person dedicated to the backup.

Compared with others, the pricing is high.

There needs to be some sort of personalization within the environment. We cannot back up a shared storage desk through Spectrum.

For how long have I used the solution?

I've used the solution since 2012 or 2014. I've used it for more than seven years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is very stable and very reliable. We've had no issues with it. There are no bugs or glitches. It doesn't crash or freeze. Over the years we have not had any issues. 

What do I think about the scalability of the solution?

The solution can scale, however, it's a matter of the license you have. That said, if you need to expand, you can.

How are customer service and technical support?

We've had a very positive experience with technical support. We are satisfied with their level of service. 

Which solution did I use previously and why did I switch?

I also have experience with Dell EMC. I use them both.

How was the initial setup?

The initial setup can be a bit complex, specifically in terms of configuring everything. We had to bring on an extra admin to assist us.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive, especially if you look at other competitors. They cost less. The licensing could be more competitive. 

What other advice do I have?

We are partners with IBM.

I would rate the solution at a ten out of ten. We've been very happy with its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Learn what your peers think about IBM Spectrum Protect. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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AL
IT Infrastructure and Architecture Manager at a healthcare company with 10,001+ employees
Real User
Top 20
A robust, stable, and easy to administer solution that allows us to directly back up virtual servers

Pros and Cons

  • "The feature that I have found the most valuable is that IBM Spectrum Protect is highly integrated with IBM ESS. In addition, it allows us to back up our virtual servers directly to take VM snapshots. It runs on Linux as well."
  • "They can include more cloud-enriching features. I would like IBM Spectrum Protect to have the functionality for backing up a VM directly in Azure. I would like to be able to back up a VM directly in Azure without spinning up a Hyper-V cluster and backing up the virtual server."

What is our primary use case?

We use IBM Spectrum Protect with another product from IBM called IBM ESS. IBM ESS allows us to open up multiple screens of the backup box or the soapbox when doing backups or restores. 

What is most valuable?

The feature that I have found the most valuable is that IBM Spectrum Protect is highly integrated with IBM ESS. In addition, it allows us to back up our virtual servers directly to take VM snapshots. It runs on Linux as well.

What needs improvement?

They can include more cloud-enriching features. I would like IBM Spectrum Protect to have the functionality for backing up a VM directly in Azure. I would like to back up a VM directly in Azure without spinning up a Hyper-V cluster and backing up the virtual server. 

For how long have I used the solution?

I have been using this solution for over five years now.

What do I think about the stability of the solution?

It has always been stable. We never had any issues with it.

What do I think about the scalability of the solution?

It is definitely scalable.

How are customer service and technical support?

Their technical support has been excellent. You always get the support that you require.

Which solution did I use previously and why did I switch?

I have worked with Veeam Backup and Replication, Backup Exec, NetBackup, and Commvault. We switched because we are an IBM partner, and we preferred IBM technology.

How was the initial setup?

The initial setup was quite complex. 

What about the implementation team?

It was set up by IBM. We have six backup administrators. We have two backup administrators internally in our company, and we have four external backup administrators.

What's my experience with pricing, setup cost, and licensing?

It is fairly reasonable as compared to other solutions in the market.

What other advice do I have?

I would rate IBM Spectrum Protect an eight out of ten. It is very robust, stable, and easy to administer. The backup related to the cloud is the only challenge that we have with this product. We're happy with everything else. It is a good product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Noel Bezuidenhout
IBM Product & Technical Sales Specialist at a tech services company with 501-1,000 employees
Real User
Top 10
Seamlessly integrated with other IBM offerings and has strong stability

Pros and Cons

  • "The most valuable features are the stability and also how it's seamlessly integrated with other IBM offerings."
  • "This product comes up against other products available that are marketed better but the other products that it's in competition with are a single product and this is one of IBM products. If it could be marketed as more for competitors I think that's where it comes short."

What is our primary use case?

Our primary use cases are for data protection and data backup.

What is most valuable?

The most valuable features are the stability and also how it's seamlessly integrated with other IBM offerings.

What needs improvement?

Their marketing needs improvement. I don't think it's market correct.

This product comes up against other products available that are marketed better but the other products that it's in competition with are a single product and this is one of IBM products. If it could be marketed as more for competitors I think that's where it comes short. 

There are massive choices when it comes to data backup, in terms of products. VMware is known on the market, for example. But VMware only can market that. IBM on the other hand has 20,000 products and the Spectrum Protect does not get the same presence in the market, because of the vastness of the organization. But a competitor, VMware, only has to market that product offering that they have because that's all they have. IBM has to market their solution better.

For how long have I used the solution?

I have been using IBM Spectrum Protect for five years. 

What do I think about the stability of the solution?

It's very stable. 

What do I think about the scalability of the solution?

It's highly scalable. 

How are customer service and technical support?

Their support is excellent. 

How was the initial setup?

The initial setup was complex.

What other advice do I have?

The capability of the product now has been remarketed in IBM. So IBM Spectrum Protect is part of the Spectrum Suite. If you've got time, look at that. There are about 17 software-defined products that all interlink with each other. You'll get maximum usage out of the Spectrum Suite. I would recommend it.

The Spectrum that we know now was the old IBM Tivoli Storage Manager. Check up on Utility Storage Manager. IBM repackaged it as part of their fully software-defined offering. And one of the Spectrum Suite products is Spectrum Protect.

I would rate IBM Spectrum Protect an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RL
Architecte Technique at a retailer with 10,001+ employees
Real User
Top 10
Stable and easy to use, but better integration with third-party solutions is needed

Pros and Cons

  • "The interface is easy to use."
  • "Better integration with other tools and databases is needed."

What is our primary use case?

We are a technology provider and IBM Spectrum Protect is one of the solutions that we are certified in. Our customers are using it for databases and applications.

What is most valuable?

The interface is easy to use.

What needs improvement?

Better integration with other tools and databases is needed. Some examples of this are Oracle RMAN and Veeam.

For how long have I used the solution?

I have been working with Spectrum Protect for three years.

What do I think about the stability of the solution?

The stability is ok. We are working with different databases and different clients, and we haven't had any issues.

What do I think about the scalability of the solution?

Scalability is good.

How are customer service and technical support?

The technical support is good but it isn't easy to convince somebody to use it more often because of the cost.

Which solution did I use previously and why did I switch?

I have used similar products by several different vendors and I feel that many of them are better than IBM Spectrum Protect. For example, Veeam is better because it provides better protection for a physical server. They offer both an on-premises and a virtual edition.

How was the initial setup?

I think that the initial setup is simple, although the solution overall is somewhat complex in terms of detail. Our deployment took one month to complete because it took time to identify the full workload.

We were able to deploy it for databases on four or five systems, some of which are not Windows-based. We have different technologies in use.

What other advice do I have?

This is a product that I recommend, although I think it depends on the sizing of your IT systems. That said, there is a need to have a solution that is recognized by most companies.

Overall, I feel that this is an average product. In my opinion, there are many competing products that are better than Spectrum Protect.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
KV
IT Infrastructure Engineer at a financial services firm with 1,001-5,000 employees
Reseller
Top 20
Good functionality and perfect for medium and big companies, but needs better pricing and support

Pros and Cons

  • "It is good in terms of functionality. My clients are very satisfied with this solution."
  • "Its price can be better. It is very expensive. Its interface is very old and not user friendly. They can improve its interface. Their support can also be better. My clients are not very satisfied with the support because they are not really quick."

What is our primary use case?

We implement this product for our clients and customers. We configure this solution for the requirement of the customers. 

We have hybrid deployments. It is deployed in the cloud and on-premises, and we are using the latest version.

What is most valuable?

It is good in terms of functionality. My clients are very satisfied with this solution.

What needs improvement?

Its price can be better. It is very expensive. 

Its interface is very old and not user friendly. They can improve its interface.

Their support can also be better. My clients are not very satisfied with the support because they are not really quick. 

For how long have I used the solution?

I have been using IBM Spectrum Protect for three years.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It has medium scalability. Most of our clients are medium-sized companies.

How are customer service and technical support?

My clients are not very satisfied with the support because they are not really quick. Sometimes, you get good support, and sometimes, you don't.

How was the initial setup?

It has medium complexity. We have a lot of experience in implementing this solution, and that's why it is easy for us, but the other partners of IBM say that it is not easy to set up.

The deployment duration depends on the clients and their setup. Generally, it takes one to two months.

What's my experience with pricing, setup cost, and licensing?

It is really expensive. Its price is not good for Latin America. Its price is good for the United States or Europe.

What other advice do I have?

I would recommend this solution to others. It is a perfect solution for medium and big companies, but it is not a good solution for a small company because of its scalability, support, and prices. It is perfect for bigger industries and banks and financial institutions.

I would rate IBM Spectrum Protect a seven out of ten. It is a good solution, but it is expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
DJ
Director at a tech services company with 51-200 employees
Reseller
Top 10
Support of the IBM X platform and the backup data replication to DR are valuable, but it needs a lot of improvements

Pros and Cons

  • "Support of the IBM X platform and the backup data replication to DR are the most valuable features."
  • "It has a lot of areas for improvement. Its reporting for job completion or incompletion can be improved. It should also provide a granular recovery, ease of operation, data life cycle management, and media management. It should support a backup in such a format that in case of a disaster, one can start the virtual machine out of the backup itself. Its reliability can also be better. It is also expensive, and their support is also poor."

What is our primary use case?

We use it for backup.

What is most valuable?

Support of the IBM X platform and the backup data replication to DR are the most valuable features.

What needs improvement?

It has a lot of areas for improvement. Its reporting for job completion or incompletion can be improved. It should also provide a granular recovery, ease of operation, data life cycle management, and media management. 

It should support a backup in such a format that in case of a disaster, one can start the virtual machine out of the backup itself. Its reliability can also be better. It is also expensive, and their support is also poor. 

For how long have I used the solution?

I have been using this solution for the past five to six years.

What do I think about the stability of the solution?

From a security point of view, there are fewer concerns about the backup as long as you encrypt the data.

What do I think about the scalability of the solution?

It is scalable. The scalability also depends on your network architecture, etc.

How are customer service and technical support?

Their technical support is very poor. We are not very happy with them.

How was the initial setup?

Its initial setup is complex. It took three to four days.

What about the implementation team?

My team members handle the deployment. The number of people required depends on the number of IT assets that we are trying to protect.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend it depending on the use cases, but it is better to avoid IBM now. It is a new era of other solutions. IBM should catch up or allow itself to become extinct.

I would rate IBM Spectrum Protect a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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MA
Manager technique at a consumer goods company with 10,001+ employees
Real User
Top 20
Stable legacy solution for tape libraries, but lacks unified GUI

Pros and Cons

  • "The feature we have found most valuable is when you want to integrate it with a Tape Library and then do the DRM life cycle. That is when it works the best."
  • "They do not have a unified GUI, they only work on CLI and operations center, which is really complicated for the installation and configuration."

What is our primary use case?

Our primary use case is using it for protecting the physical environment.

What is most valuable?

The feature we have found most valuable is when you want to integrate it with a Tape Library and then do the DRM life cycle. That is when it works the best.

What needs improvement?

In terms of what could be improved, the integration with Cloud and a simplified, unified GUI. They do not have a unified GUI, they only work on CLI and operations center, which is really complicated for the installation and configuration.

For how long have I used the solution?

I have been using IBM Spectrum Protect for almost 15 years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

Yes, it is scalable. It is scalable with Db2 and it can be scalable with the metatext.

How are customer service and technical support?

Their technical support is good.

How was the initial setup?

The initial setup can be a little bit complex.

It could be simplified.

What's my experience with pricing, setup cost, and licensing?

The pricing is costly.

What other advice do I have?

On a scale of one to ten, I would give IBM Spectrum Protect around a 7.

To raise that score, I would like to see Cloud integration and full Cloud support.

Additionally, they have much less support in terms of backing up the SQL databases than other applications.

There are many modernized applications out there in the market. If someone has a full legacy with tape in front or if they have purely tape and they want to use tapes, then for them I would say it is a very good solution. But if they want to move towards Cloud and modernize more, then I think there are better solutions to look into than IBM, such as Veeam or Cohesity or Rubrik.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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