IBM Sterling B2B Integration Services Reviews

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Real User
Director Solutions Delivery at a transportation company with 1,001-5,000 employees
Mar 23 2017

What is most valuable?

For us, we've basically outsourced the onboarding and translation of all of our electronic data interchange (EDI) with our customers. We've got a lot of trading partners. The value that they talked about bringing forth is that IBM has a lot... more»

How has it helped my organization?

So far, it's probably been pretty neutral.

What needs improvement?

We're looking for analytics to try to predict when customers have issues on their side. If a customer traditionally would send records through on certain volumes on certain days and there's an interruption in that volume, we want IBM to tell... more»
Real User
Architect at a tech vendor with 51-200 employees
Mar 29 2017

What is most valuable?

It is essentially a service bus that exposes a whole bunch of services. You can call them microservices that are orchestrated by business processes; that is the essence of the product.

How has it helped my organization?

It addresses two things, i.e., it basically gives the organizations the ability to manage their communities/their partner communities, by receiving information or files from multiple organizations or multiple partners, in multiple protocols... more»

What needs improvement?

They can certainly streamline and I think that they already are working on this in their future roadmap, in the different interface they have. Today, given the legacy it has, a lot of the setups actually need to be done in different places.... more»
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Real User
Applications Manager at Farrow
Apr 20 2017

What do you think of IBM Sterling B2B Integration Services?

Valuable Features The B2B Sterling platform is basically managed services, so we outsource our services to IBM and it relieves us of having resources in-house and 24/7 support. It provides availability and reliability. • Room for Improvement It's just four months down the line, so I’m not sure about areas with room for improvement. • Stability Issues We switched over to this service four months ago and it's been super-stable. • Scalability Issues I think it's scalable because we've never researched before getting into it. • Customer Service and Technical Support Technical support is good. It's very good. • Previous Solutions We had a resource in-house and the plan was to outsource it to a company. So we evaluated a bunch of different companies and chose IBM....

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What is IBM Sterling B2B Integration Services?

IBM Sterling B2B Integration Services are designed to alleviate the burden on internal resources by providing secure connectivity and collaboration with your customers, suppliers, and business partners. The solution is built on the cloud-based B2B integration and visibility capabilities of IBM Sterling B2B Collaboration Network and provides comprehensive service offerings for partner onboarding, B2B process management, and trading partner support.

  • Facilitate growth by rapidly growing and adapting your B2B community without burdening internal resources and capital
  • Reduce B2B total cost of ownership by reducing the cost and increasing the reliability of B2B operations

Accelerate B2B collaboration with global customers and suppliers by leveraging our B2B expertise.

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