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IBM Sterling File Gateway Competitors and Alternatives

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Read reviews of IBM Sterling File Gateway competitors and alternatives

AR
Performance and Reliability Consultant at a computer software company with 201-500 employees
Real User
Top 10Leaderboard
Too many features offered; usability, performance, and reliability, are not good

Pros and Cons

  • "Very high functionality with the ability to plug in your own code."
  • "Too many features; UI is not good."

What is our primary use case?

I work as a consultant to one of our clients who use SFG.

What is most valuable?

The functionality of this solution is very high and it has many features. The one feature, which is good is that you are able to plug in your own code. For example, if you want to process files, you can write your own code to parse the file the way you like. You can interpret it, so feature wise, it is rich.

What needs improvement?

One of the issues with this solution is that it has so many features which is in itself the problem. It should be just a simple file transfer solution. It's very frustrating  because it's a very rich tool but it has so many problems. The UI is essentially not good, the interaction with the control center and report runs are not good. The usability, performance, and reliability, are absolutely no good. There is a newer version, perhaps it's better. 

For how long have I used the solution?

I've been using this solution for six months. 

What do I think about the scalability of the solution?

This solution is not at all scalable. 

How are customer service and technical support?

I know there are some pretty good people who know how to deal with the tool and fix problems. We had to engage with the support a lot of times which indirectly means that the product is not good. Again, I hear the latest version is an improved product. 

How was the initial setup?

The initial setup is fairly easy, it's not that tough.

What other advice do I have?

There are solutions like GoAnywhere or Axway where the usability and flexibility is so easy. SFG has a legacy we have to deal with. I know they have pretty big clients and are one of the prime vendors. I'm not talking about the latest version of SFG, I haven't had a chance to look at it. If what they promise is correct, it might be a big improvement. 

I would rate this product a two out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sathyan K
Founder, Director at perfTech Solutions Pvt Ltd
Real User
Top 5Leaderboard
Plenty of valuable features, reliable, and technical support helpful

Pros and Cons

  • "I have found almost all the features valuable."
  • "IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative."

What is our primary use case?

We use this solution for financial management. For example, transactions between the bank and credit card and cheque printing that need to be given to the printing service industries for transfer. There are APIs that are exposed for the corporate customers for their salary posting and other transaction settlements.

What is most valuable?

I have found almost all the features valuable. 

What needs improvement?

IBM is advising not to use the IT translate anymore but this is going to be an extra cost to the customer to use the alternative. 

Additionally, the solution can improve the REST API protocols. If you look at the REST API client services available, you can do an API call to any other API exposed, but the way the API comes it is not treated right.

For how long have I used the solution?

I have been using this solution for approximately 15 years.

What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

The solution does not have any issue with scalability.

How are customer service and technical support?

The technical support is very responsive and as soon as you raise a ticket you are connected to someone that is able to help you at all levels, whether it is at the product level or any technical level.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are two types of customer licenses, an annual preview license, and an ELA-based license. I have found the solution is priced well. However, they need to review the pricing model because if you look at any other competitors, such as GlobalSCAPE, they do pricing based on the components and what you select. With this solution you have a monolithic application which you need to buy, there is no component level price discount.

Which other solutions did I evaluate?

I have evaluated GlobalSCAPE.

What other advice do I have?

I would recommend this solution to others.

I rate IBM Sterling File Gateway a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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