IBM Tivoli Business Service Manager Reviews

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Randall Hinds
Real User
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
Jan 08 2018

What is most valuable?

TBSM is a rock, and our house would have crumbled without it. The most valuable feature for my team is the ability to taken event feeds from all/any source tool (we leverage 20+) and put them in a single pane of glass. Since we also have an extensive Tivoli Framework implemented, we have auto-ticket info passed into our console as well.

How has it helped my organization?

Being able to manage the entire flow of events firing on alerts set in so many source consoles, let my team correlate seemingly disparate break points and jump out to the source tool for trending and issue isolation.

What needs improvement?

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
Real User
IT Manager at a tech services company with 1,001-5,000 employees
Sep 29 2019

What do you think of IBM Tivoli Business Service Manager?

What is our primary use case?

We use this solution for working with data.

What is most valuable?

The most valuable feature of this solution is the efficiency.

What needs improvement?

This application should be made easier to use because it usually needs training and it is not easy to operate.

For how long have I used the solution?

We have been using this solution for fourteen years.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

I think that it is good in this area. It can be scaled with additional users.

How are customer service and technical support?

Technical support for this solution is good.

How was the initial setup?

The initial setup of this solution…

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IBM Tivoli Business Service Manager Questions

What is IBM Tivoli Business Service Manager?

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
Also known as
Tivoli Business Service Manager, BSM
IBM Tivoli Business Service Manager customers
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