Implementing synthetic monitoring for our Internet banking site has been challenging. 

The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively.

I have concerns about the complexity of the tool and the challenges in managing it effectively. 

The support provided is not satisfactory, and the specialists available lack sufficient training and expertise in using the tool.

The user interface was not good.

I haven't used the solution for a while now, but at the time, they didn't have a cloud version. I'm not sure if that changed, but if it hasn't, they need to create a version for the cloud.