IBM Tivoli NetCool Impact Reviews

What is our primary use case?

We generally use Impact for ticketing with other ticketing applications like Remedy. We also use it for enrichment of other applications that collect information from different sources, such as on the internet. But primarily, we use Impact for ticketing purposes. It's a customer-centric product, so in my current company there aren't that many people who use it as an end-user application. In fact, it's mostly only used by the Netcool team, rather than any end-users at all. Only the Netcool/OMNIbus event console and event dashboard will be used by the end-user. In the Netcool team that uses… more »

What other advice do I have?

Impact is an application that doesn't come with many built-in libraries, though they've thrown some JavaScript in, and this is useful for integrating with other Intel applications, where we can invoke, consume, and integrate other data sources as well. I can recommend Netcool/Impact because it's the perfect solution when it comes to invoking ISPF APA and using ISPF integration throughout the rest of your other products. I would rate IBM Tivoli NetCool Impact an eight out of ten.

What is our primary use case?

Mainly we're using Impact for event engagement. We're also trying to connect from the third party database like IDSM, and fetching the data. It's for event engagements. and for looking at results within the Impact as to the EF flow of data management.

What other advice do I have?

We're just a customer. We don't have a business relationship with IBM. I'd recommend the solution. It can connect to any type of DB and we're able to fetch any number of things. That said, we have run into connectivity issues occasionally. As a developer, I'd rate it eight out of ten.