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IBM Tivoli NetCool OMNIbus Competitors and Alternatives

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Read reviews of IBM Tivoli NetCool OMNIbus competitors and alternatives

Vijay-Daniel
Assistant Vice President at a financial services firm with 10,001+ employees
Real User
Top 10
Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes

Pros and Cons

  • "The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
  • "For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

What is our primary use case?

We generally use Impact for ticketing with other ticketing applications like Remedy. We also use it for enrichment of other applications that collect information from different sources, such as on the internet. But primarily, we use Impact for ticketing purposes.

It's a customer-centric product, so in my current company there aren't that many people who use it as an end-user application. In fact, it's mostly only used by the Netcool team, rather than any end-users at all. Only the Netcool/OMNIbus event console and event dashboard will be used by the end-user. In the Netcool team that uses Impact, there are probably 20-30 people, and they assist with the console.

What is most valuable?

The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate.

What needs improvement?

For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle.

Some statistics around the products would also be nice. For example, to see how it performs. So when the bulk copy has been processed by Impact, through a kind of dashboard, it could indicate to the user: ""This many events have been process this many times, and this particular event may cause trouble. This many events are in testing, etc." Basically, I'd like more visibility into the details and particulars through Impact itself, so that we can take action on what's happening, and we can automate. For instance, we could maybe send the events to some kind of server or monitoring program, and perform automation on them. 

For how long have I used the solution?

I've been using IBM Tivoli Netcool/Impact for about ten years. 

What do I think about the stability of the solution?

It's a reliable solution and it can offer stable performance for all sorts of different companies that use Netcool as an integrated solution.

What do I think about the scalability of the solution?

Impact is very scalable. We can have the primary on one hand and everything else on the secondary, and if it goes down we can expand any number of servers as a backup. Then the other servers can act as the primary in cases where the initial primary goes down or it's not able to perform ticketing. With this area, and on an integration basis, everything is good.

How are customer service and technical support?

We had some issues when integrating with other applications, specifically those that rely on Java. That's when we called up the technical support and they got our integration server applications back up and running. And they did it quickly, too, so I'd say the support from IBM is good.

Which solution did I use previously and why did I switch?

Netcool/Impact is the first monitoring product that my current company has used, and we've been using it for about 20 years. Aside from Netcool, we've also been trying some open-source products like Nagios for similar purposes, except on a much smaller scale than Netcool.

How was the initial setup?

It's very straightforward. I simply need to make sure which is the primary and which is the secondary, and it's set up just like that. The deployment took about one to two months, and we would now be able to finish deploying within 15 days of creating a new environment.

What's my experience with pricing, setup cost, and licensing?

The licensing is yearly, and although I'm happy with the pricing I do think it could be better.

What other advice do I have?

Impact is an application that doesn't come with many built-in libraries, though they've thrown some JavaScript in, and this is useful for integrating with other Intel applications, where we can invoke, consume, and integrate other data sources as well.

I can recommend Netcool/Impact because it's the perfect solution when it comes to invoking ISPF APA and using ISPF integration throughout the rest of your other products.

I would rate IBM Tivoli NetCool Impact an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MiritGoldring
Delivery Manager at a tech vendor with 1,001-5,000 employees
Real User
Top 5
Good custom dashboards and reports with an easy initial setup

Pros and Cons

  • "The initial setup is pretty straightforward. It's not complex at all."
  • "The pricing is a bit expensive for smaller companies."

What is our primary use case?

We primarily used it for monitoring. We used the desk portal that you have for IT support. We also installed the OBi and the BBD to do a lot of the analytics and to prevent difficulties within the BBD dashboard.

What is most valuable?

The most valuable feature of the solution depends on a few factors. Sometimes if a user is working with, for example, Norton systems, and uses the consoles or monitoring desk ports, if they work with the system feed, they can present a performance report. It's very useful because users can do quite a bit of analytics just from that.

The core manager also allows for the creation of a custom dashboard, and users can use the cache from the dashboard which can include images. You can import the images to the custom dashboard and create basically whatever you want or need.

What needs improvement?

It depends on the contract a user holds with the company, but technical support could be improved. We work with a vendor of Micro Focus. If you need support for the OBi or BBD, you might be able to use R&D. If we need something we call R&D and get level one support.

The stability of the solution has become problematic and should be improved.

The pricing is a bit expensive for smaller companies. 

For how long have I used the solution?

If I recall we used the solution for an agency installation, or we used the site for monitoring agencies. For operations, if you have Micro Focus 2003 to 2008 you can do this. 

What do I think about the stability of the solution?

The stability isn't so great. Stability was really good in the past, but now, even if you have software on the network the operating system is very problematic.

What do I think about the scalability of the solution?

The solution is quite scalable. Even now, with the new system that they have. Recently, they changed the platform out to a licensed model and it's very easy to change the license if you need to grow. If you have an agent license you can apply it with the agent side license or with an APM induction license and scale up quite well.

On our client-side, we have a lot of users. We work with enterprise-level clients as well as smaller companies and have a lot of users on the system. This includes IT managers and operations center managers among others.

Which solution did I use previously and why did I switch?

We've previously used a variety of other solutions. 

We've worked with CA, Nagios Spectrum, Unicenter (which is the older version of Nagios), and Tivoli. Most customers have been on or are on Tivoli as well.

How was the initial setup?

The initial setup is pretty straightforward. It's not complex at all.

The solution is easy to install, which is wonderful.

What's my experience with pricing, setup cost, and licensing?

The pricing may be a bit high for smaller customers. If a customer doesn't have more than 2,000 users, they might prefer to go with an open-source option, which won't cost much, if anything. Smaller companies can find a lot of other solutions besides Micro Focus, which is more suited for larger companies.

What other advice do I have?

We're partners with Micro Focus as well as Microsoft and BMC and we're based in Isreal.

We use the on-premises deployment model. We don't use the cloud deployment model. A lot of the systems are not on the cloud yet. 

We also internally developed a system on the AppSwitch platform to help our clients gain more advantage. We have it monitoring all systems.

If the customer is an enterprise-level customer with more than 1,500 or 2,000 users, Micro Focus can help. Users can do a lot on the IP in terms of the monitoring systems and will find a lot of boot code. 

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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