We use it in the banking services domain. We have many devices and interfaces from different vendors. To perform monitoring, we have deployed NetCool at the high-level architecture. We have 50 lines of business (LOB), and we are using NetCool as a central point. It acts as an event manager. For each and every LOB, we deploy other monitoring tools, and from there, we collect all the events and point them to NetCool.
We are using NetCool/Impact for ticketing into BMC Remedy. We are now bringing out apps on top of NetCool for predictive analytics. They would be useful for predicting what is going to happen in the future and perform historical analysis of all those things.