IBM Watson Explorer Reviews

Devops Engineer at a comms service provider with 1,001-5,000 employees

Aug 27 2018

Facilitates utilizing data streams that we haven't tapped into, and producing results that are tremendously useful, company-wide

What is most valuable?

On the selfish side, possibly advancing my career. But, really, I would say the big thing is being able to utilize some data streams that we haven't tapped into, or maybe not successfully, and being able to produce something that's tremendously useful, not just for one part of the company, but… more»

How has it helped my organization?

It hasn't yet, it's still under PoC. What I can say is that, of all the directors and senior managers, senior directors, and SVPs that have seen the MVP, they've been quite surprised and very positive about what it's been able to produce.

What needs improvement?

I haven't played with it in depth enough really to answer this so much. The scheduling is always tricky when you're trying to get a big group together. People are people, so unless you can improve the people, we're talking process, so...

What other advice do I have?

I would rate the product at eight out of 10. It is a little bit tricky to get used to the workflow of knowing how to train Watson, what can be provided, what can't be, how to provide it, how to import, export, and what it means every time you have to add a new dictionary or something of the like… more»

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What is IBM Watson Explorer?

IBM Watson Explorer is a cognitive exploration and content analysis platform that lets you listen to your data for advice. Explore and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in cognitive capabilities powered by machine learning models, natural language processing and next-generation APIs to unlock hidden value in all your data. Gain a secure 360-degree view of customers, in context, to deliver better experiences for your clients.

Also known as

IBM WEX

IBM Watson Explorer customers

RIMAC, Westpac New Zealand, Toyota Financial Services, Swiss Re, Akershus University Hospital, Korean Air Lines, Mizuho Bank, Honda