IBM Watson Explorer Archived Reviews (More than two years old)
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Aug 27 2018
Facilitates utilizing data streams that we haven't tapped into, and producing results that are tremendously useful, company-wide
What is most valuable?On the selfish side, possibly advancing my career. But, really, I would say the big thing is being able to utilize some data streams that we haven't tapped into, or maybe not successfully, and being able to produce something that's tremendously useful, not just for one part of the company, but… more »
How has it helped my organization?It hasn't yet, it's still under PoC. What I can say is that, of all the directors and senior managers, senior directors, and SVPs that have seen the MVP, they've been quite surprised and very positive about what it's been able to produce.
What needs improvement?I haven't played with it in depth enough really to answer this so much. The scheduling is always tricky when you're trying to get a big group together. People are people, so unless you can improve the people, we're talking process, so...
What other advice do I have?I would rate the product at eight out of 10. It is a little bit tricky to get used to the workflow of knowing how to train Watson, what can be provided, what can't be, how to provide it, how to import, export, and what it means every time you have to add a new dictionary or something of the like… more »
Mar 28 2018
What is most valuable?The valuable feature of Watson Explorer for us is data entities, and being able to see hidden insights from within unstructured data.
How has it helped my organization?Some of our customers benefit from improved experience with their customers, and others among our customers are using it to analyze data and data entities.
What needs improvement?It needs better language support, to include some other languages. Also, they should improve the user interface.
Which solution did I use previously and why did I switch?In terms of going with this solution, in our country it's an easy choice because Watson Explorer supports our language. It's one of the only solutions they can select.
Which other solutions did I evaluate?Sometimes our clients evaluate HPE, but usually Watson is the only product in Czech Republic.
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Mar 28 2018
How has it helped my organization?If a human would do this kind of job, we would need some 200 people working all day to read and interpret the papers. This is why we chose Watson to do the job for us. So it's the time to read and interpret and classify all the articles.
Which solution did I use previously and why did I switch?We have been using a paid index from a company called Xlibris. We saw that we needed to buy or build our own solution. We chose Watson because it has federated search and automated color. These are the main features that we needed. We also chose it because of the support in Brasil. In terms of the… more »
What other advice do I have?There are really only four solutions in this industry. What impressed me more about Watson is that it is easy to use it, not for the technical people, but for business people. The approach of the solution is 85% of the effort is from the business side, and 15% is from the technical side. It's not… more »
Which other solutions did I evaluate?We looked at Microsoft but their solution is in the cloud. We needed an on-premise solution.
Mar 28 2018
What is most valuable?Valuable features are the aggregation mode, that's one of the tool sets. And then, training the models, it can also be utilized for that.
How has it helped my organization?Implementing the solution really helped with manual labor, it takes care of a lot of FT work. For example, you could have 30 or 40 physical inspectors doing fraud detection, versus using this to get… more »
What needs improvement?I would say, give some kind of a community edition, a free edition. A lot of companies do, even Amazon gives you some kind of trial and error opportunities. If they could provide something like that… more »
Which solution did I use previously and why did I switch?We actually had nothing before this. People had a business problem, and they came to us, and this was available, part of a suite, and we started using it. Our most important criterion when selecting a… more »
What other advice do I have?Look at the entire gambit, and look for your specific use case, or specific business problem you're trying to solve. Analytics is a big, wide area, so you want to really make sure. Look for the… more »
Which other solutions did I evaluate?Teradata was one of them, Oracle was definitely there in the mix, Amazon as well.
Mar 27 2018
What is most valuable?Ease of use is pretty good and the standardization of not actually having to have my own natural learning algorithms, just to use the Watson APIs.
How has it helped my organization?It's been good, it's helped further the relationship with IBM. We're also discussing feature integration points for Watson on the GitHub platform.
What needs improvement?More cognitive feedback would be good. The natural language analysis is great, the sentiment analyzers are great. But I would just like to see more - I don't know what those ideas are - just more innovation done with the Watson platform, that would be interesting.
What other advice do I have?The most important criteria when selecting a vendor are their * knowledge * expertise. I would rate it a seven. It's easy to use but I'm still in PoC stages. Be sure you have an understanding or concept in terms of the goal that you want. Because if you don't have a goal in mind when using those… more »
Mar 27 2018
Ingests, retrieves information from a range of sources; enables dissecting questions in context and answering them
What is most valuable?I'm a user more than I am a developer, but for us it's the ability to ingest and then retrieve information from a range of separate sources; the ability to dissect questions in context and actually answer them. Then separately, the ability for us to then take the output from WEX, I believe - this is… more »
How has it helped my organization?Previously we'd have a set of health and safety analysts who would be the key focal points for doing work to understand health and safety risks; so a very small number of people. But, of course, health and safety is a challenge for everybody, and through WEX and through our Watson HSEQ solution… more »
What needs improvement?WEX is more a platform, I believe, than it is the application. I could talk about what I'm looking for in the application. We've done visualizations and we can do basic analysis with the system as it stands. Where we're looking to take it is implementing it into workflows, so the workers on the line… more »
What other advice do I have?I think we'll get it to a 10, but I think at the moment it's got to be a good eight or nine out of 10 at least. I think for me, safety is about a conversation. It's about engagement, and we've certainly achieved the engagement that we're looking for, but we'd love to stretch the technical solution a… more »
Mar 27 2018
What do you think of IBM Watson Explorer?
What is our primary use case?The main use case is FAQ for the user. It works for almost 80% of the use case coverage. It works.
How has it helped my organization?More productive, we are able to move employees to other productive to work.
What needs improvement?I would like to see the ease of use improved so that more junior people, like a business analyst, could directly improve the model. That would be nice.
For how long have I used the solution?Trial/evaluations only.
What do I think about the stability of the solution?It's always improving. Sometimes the service stops.
What do I think about the scalability of the solution?Scalability is okay.
How is customer service and technical support?We aren't using technical support. Sometimes we use…
Mar 27 2018
What is most valuable?Today, integration of voice commands is the focus of development.
How has it helped my organization?The new feature of the application is voice commands, and last week the bank began marketing to educate, to talk to people about voice commands in the app; that it is a new feature in the bank's apps.
What needs improvement?In the next three months, Bradesco will start to working with the AIX operating system. Today it is working on Solaris but all of the machines are being switched.
What other advice do I have?On a scale of one to 10, for me this product is an 11. I love WebSphere, I love the integration with Watson. It's very interesting. I am working with a great IBM team, and the support is very good. I'm working in Scopus, it's a technology partner for Bradesco. For me, it's a very interesting… more »
Mar 27 2018
Facilitates easily pulling together lots of different information and drill-down in a smarter way than other analytics tools
What is most valuable?The ability to easily pull together lots of different pieces of information and drill down in a smarter way than has been possible with other analytics tools. Watson is all based on a set of AI and deep learning, machine-learning capabilities, and it is looking behind the scenes at some… more »
How has it helped my organization?We're still in the exploratory stages. We're a business partner for IBM's customers, so we're wrapping our hands around it to be able to explain it and show the value to customers. We haven't been able to really take this to market much with customers yet, but we're hoping to.
What needs improvement?Much of IBM operates this way, where they have sets of tools that are in the middleware space, and it becomes the customer's responsibility or the business partner's responsibility to develop full solutions that take advantage of that middleware. I think IBM's finding itself in that spot with… more »
What other advice do I have?I don't think there's a figure factor about getting into the space. I think for most people it's just so new that they don't know a) what it could do for them or b) how to go about actually taking advantage of it. I'd rate this product an eight out of 10. That has less to do with the actual… more »
What is IBM Watson Explorer?
IBM Watson Explorer is a cognitive exploration and content analysis platform that lets you listen to your data for advice. Explore and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in cognitive capabilities powered by machine learning models, natural language processing and next-generation APIs to unlock hidden value in all your data. Gain a secure 360-degree view of customers, in context, to deliver better experiences for your clients.
Also known asIBM WEX
IBM Watson Explorer customers
RIMAC, Westpac New Zealand, Toyota Financial Services, Swiss Re, Akershus University Hospital, Korean Air Lines, Mizuho Bank, Honda