IBM WebSphere Application Server Customer Service and Technical Support

GanapathyElumalai
Principal Architect with 1-10 employees
We've reached out to technical support. I find them good, but not excellent. They aren't very quick to respond. View full review »
reviewer1343838
Service Relationship Manager at a manufacturing company with 10,001+ employees
IBM is our mail provider for DC facilities, system integration and AMS. View full review »
Gurvijay Bhatti
Senior Solutions Architect at Department of Justice
Find out what your peers are saying about IBM, Red Hat, Apache and others in Application Server. Updated: July 2020.
425,604 professionals have used our research since 2012.
reviewer1322091
System and Solutions Architect at a tech services company with 501-1,000 employees
I have dealt with IBM's technical support on a variety of issues and normally it is pretty good. The response time is good and depending on the area, some support is more diligent and more effective than others. In general, I would say that they are above average, but the support could be improved in certain areas. View full review »
SherifHassan
Application Integration Engineer at EFG-Hermes
I have contacted their technical support. They offer good help to help resolve the issue. They were efficient and helpful. They have good documentation. View full review »
Akkari Fay
Director of Operations at ufi
The IBM technical support for this solution is good. I have had experience with them going back to 2003-2004, and they are reactive. View full review »
Find out what your peers are saying about IBM, Red Hat, Apache and others in Application Server. Updated: July 2020.
425,604 professionals have used our research since 2012.