My advice to potential users is that you should not approach working with this product as something you just deploy and forget about. The business process from a business perspective is a continuous process of enhancement. So if you are successful in implementing the software that does not mean that it is the end of the process. It should go on continuously throughout the use of the product and enhancement of business practice, rules, and changes in the business environment. There must be someone to watch the process and to improve it as there is always room for more improvement.  

I definitely would recommend this product as a solution as I do with most of our clients. On a scale from one to ten where one is the worst and ten is the best, I would rate IBM WebSphere BPMS as an eight.  

It's a good product. It's stable. The support is available to you. If you have the budget and you have a solid developer team that is well versed in the IBM product then you can invest or else you would be in trouble because you need to source out all these resources.

Users have high demands. They want to have a single sign-on option and those kinds of things. They want to see less clicking. They want to see all of these features in the web nowadays and our version doesn't have them.

I would rate it a five out of ten.

I would tell him to look at the things that I have spoken about:

• How scalable is it?
• How easy is it to scale?
• How secure is it?

I'd warn people not to jump into using this or any solution without considering how they'll design their applications for it. Companies need to do their research to implement it the right way. That way, they end up getting the output they are looking for. The design is key. Once you have the design right, the implementation falls into place. Ultimately, people need to follow the right set of policies and guidelines to make the solution effective.

I'd rate the solution seven out of ten.