IBM Workload Automation Customer Service and Technical Support

Salvador Reyna
IT Manager at a manufacturing company with 10,001+ employees
I think the technical support is great. They have been helpful when we needed something resolved. View full review »
Enterprise Architect at kosakya
It's better than the solution that Control-M offers. Within Deutsche bank they are using Control-M for the investment banking and they are using different timezones, for every console you need a separate installation with Control-M. With IBM, it's not necessary. IBM uses also has different plan options, from monthly plans to weekly plans. This is a problem with Control-M. It makes maintenance very, very costly because you have to configure different environments for different timezones. View full review »
Manager Production Applicative at a financial services firm with 10,001+ employees
Technical support from IBM is very good. I have worked with different vendors and I know that it is sometimes difficult to get a good level of support, but there were people supporting this solution who were very good and always helped. View full review »
Find out what your peers are saying about IBM, BMC, Broadcom and others in Workload Automation. Updated: May 2020.
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