The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I would rate the support as a five out of ten. 

The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was very smooth.

Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade. They stuck with me until it was resolved. The initial request was responded to the same day and I believe we had it all wrapped up in less than two working days, from the time I submitted the ticket. Part of that was scheduling a time for them to remote into my desktop. Once they were in, it was resolved within 30 minutes.

Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from the support team.

The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable of, they are able to let us know about it.

Tech support has been good. I have no complaints about it.

We haven't needed to use tech support in quite a while. But when we do, we have to go through whatever their process is, and if we haven't been able to resolve it through the regular process, then we get an individual person that we talk with directly to work with us to solve the problem. They have gotten onto our machines with us. They've been very responsive. They have their standard routine of what they have to do, but if that doesn't solve something, then they will get on with us individually or they ask us to send them the model and they figure it out.

Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum level. It takes hours to get a response. We're on East Coast time. I know that most of their support people are West Coast, but it's very common for me to put in a call in the morning, prior to lunch, and get a response from someone after I've gone home for the day. I then come in the next morning and try to connect with that person and, of course, they're not in yet. I've had some really disappointing experiences with support.

We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high. After we got the premium support things were much better. Regarding the last upgrade, they really helped us by walking us through it step by step. That was really good.

We always want to have peace of mind that we can reach them. When we had regular support, sometimes it was very difficult to get hold of them. We upgraded our support to premium, to make sure that we get the proper attention.

Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.

While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach out to Embarcadero they were always extremely responsive and professional.

Customer service is very good but they're a west coast company and we're on the east coast and I have to wait until later in the morning before I can talk to a support person.

Technical support is typically very good.

I have not been in contact with technical support.

I've not had to use it in a while.

I've not had to use it in a while.

The tech support team is helpful. 

Very good. They're pretty easy to work with.

Excellent. Over the years as I've had problems with their products I always get the same employee - a great guy who knows the product.

10/10.

10/10.

The technical support has been fine. I have only used them for licensing issues.

We are fully satisfied.

We are fully satisfied.

It was pretty good once the licensing phase was completed.

It's good.

9/10.

9/10.

Good, although they don’t always contact you with a solution to problems if they think it’s your problem.

I have received answers to issues within a week from a report.

Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.

Tech support hasn't been as good lately as it was in the past. It is down to "average."

It's good.

It's good.

Very good. When we need, they respond to us quickly.