The pricing seems fair to me.

The pricing is reasonable, it's comparable with the competitors.

We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.

License codes are provided by Account Managers and are required for installing or upgrading the product.

It is worth the money for one of the best solutions on the market.