Users rarely complain about performance issues anymore. When they do, we go to the Diagnostic Manager and usually find the culprit quickly. It's helped resolve a few issues already. However, I'd like to see it offer deeper insights into SQL queries.

We do get good value out of it. One of the things that it is used for is to detect anything that could possibly cause our systems not to function well, and it has helped us to determine that before anything has actually happened. I can't give you what the actual return on investment would be but it has done what we aimed for with this kind of product.

ROI is unknown.