IDERA SQL Safe Backup Customer Service and Technical Support

Senior DBA Lead at a government with 10,001+ employees
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of them for years, I know some of their tech support guys have moved on to other positions within the company. The tech support is lacking because of this. The knowledge of the people there now along with the turnaround for stuff to get corrected is lacking. I had a support call with IDERA yesterday, and I am still waiting for a response back, not for this product, but for another one. View full review »
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