It has been a solid product for us over the years.

Make sure you check your backups on a regular basis. Backups do get missed with this tool, for whatever reason. We constantly have to look at backups that have been run to make sure that nothing got overlooked with the number of backups that we do and the number of databases that we back up with the tool. We have a little different environment than possibly somebody else. It may be easier for somebody to look quickly, and say, "Oh yeah. I missed a backup." 

I am not talking about an error. I am talking about an actual backup just being skipped. That is what I would caution people on.

Ask for more testing licenses and test it in a complex environment. I believe we would not have bought it if our testing was more solid.