IDOL Archived Reviews (More than two years old)

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Vendor
Sr Technical Director at a tech vendor with 10,001+ employees
Nov 20 2017

What do you think of IDOL?

What is most valuable?

Capability of processing and analysing unstructured data, like audio and video analysis.

How has it helped my organization?

We can implement IDOL solutions processing information.

What needs improvement?

Maybe new IDOL Key view capabilities with native format files.

For how long have I used the solution?

We have been using IDOL for about five years.

What was my experience with deployment of the solution?

Certainly, but we could resolve the issues with their support team very quickly.

What do I think about the stability of the solution?

No, I did not encounter any issues.

What do I think about the scalability of the solution?

No, I did not encounter any issues.

How are customer service and technical support?

Customer Service: Very…
Vendor
Senior Technical Administrator at a insurance company with 10,001+ employees
Sep 01 2016

What do you think of IDOL?

Valuable Features:

Connectors and CFS.

Improvements to My Organization:

Speed improvements over older Fetch architecture.

Room for Improvement:

Understanding how to optimize Lua Scripting configuration to improve performance. Lua Scripts added to a CFS configuration can cause the CFS processing to slow down, if the scripts are not scoped to only run against specific indexing jobs or database content. Having some guidelines or best practices on this topic would be very helpful.

Use of Solution:

Less than 1 year

Deployment Issues:

No issues with deployment.

Stability Issues:

Nope

Implementation Team:

In-house
Consultant
IT Analyst at a tech services company with 1,001-5,000 employees
Aug 31 2016

What is most valuable?

Entity extraction, concept extraction, and overall extensibility with OOTB connectors.

How has it helped my organization?

Enterprise search success (finding what documents you're looking for) has gone up over 30% with users finding their hit on the first page of results as opposed to the 2,3,4th or giving up entirely. Users are able to quickly find relevant Enterprise Content that enables them to be productive without spending hours looking for documentation or information.

What needs improvement?

On-premise implementation and installation is very complicated. Documentation can always be improved along with user white-papers.
Consultant
Manager at a tech services company with 1,001-5,000 employees
Aug 31 2016

What do you think of IDOL?

What is most valuable?

The ability to quickly implement a solution to resolve challenges with Enterprise Search across multiple platforms.

How has it helped my organization?

One location to find the information we need to answer questions, complete work or find people.

What needs improvement?

The interface needs to be mobile friendly, which I understand is in the backlog of future improvements.

For how long have I used the solution?

Less than 6 months

What was my experience with deployment of the solution?

Integration with our single sign on solution and some internal challenges.

Which solution did I use previously and why did I switch?

Native search, product based.

How was the initial setup?

There were some challenges with complexity which we overcame leveraging…

What is IDOL?

The IDOL Server collects indexed data from connectors and stores it in its proprietary structure, optimized for fast processing and retrieval of data.
Also known as
Micro Focus IDOL, HPE Autonomy IDOL, HPE IDOL
IDOL customers
Bank Simpanan Nasional, Felco