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IFS Applications OverviewUNIXBusinessApplication

IFS Applications is #1 ranked solution in top Enterprise Asset Management tools, #1 ranked solution in top License Management tools, #2 ranked solution in top Field Service Management tools, #3 ranked solution in top IT Asset Management tools, #6 ranked solution in top Activity Based Costing Software, #7 ranked solution in top Help Desk Software, #8 ranked solution in top ERP tools, and #8 ranked solution in top IT Service Management (ITSM) tools. IT Central Station users give IFS Applications an average rating of 8 out of 10. IFS Applications is most commonly compared to SAP ERP:IFS Applications vs SAP ERP. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is IFS Applications?

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

IFS Applications is also known as Assyst.

IFS Applications Buyer's Guide

Download the IFS Applications Buyer's Guide including reviews and more. Updated: November 2021

IFS Applications Customers

Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.

IFS Applications Video

Archived IFS Applications Reviews (more than two years old)

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SR
Principal Consultant at a training & coaching company with 1-10 employees
Consultant
Excellent service catalog, good workflow, and great scalability capabilities

Pros and Cons

  • "The workflow of the solution is very good."
  • "Technical support could be improved."

What is our primary use case?

Our client primarily uses the solution for IT service management as well as business service management. 

What is most valuable?

The service catalog is a really good aspect of the solution. It offers incident management, problem management, change management, and a self-service portal among other features.

The workflow of the solution is very good. 

The foundational architecture is also impressive. The whole service management side of it is based on the CMDB. That concept is really strong in their product.

What needs improvement?

The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release.

Technical support could be improved.

For how long have I used the solution?

I've been dealing with the solution for about one year.

What do I think about the stability of the solution?

If you look at any higher-end product when you're talking about more functionality and features, there are always a few bugs. I don't really blame the product for that. 

However, stability is also determined by the maintenance is done by the client. Some clients are not really maintaining the solution correctly, so there is the danger of stability issues. If it's properly managed, then stability is okay. 

It'd generally rate stability as four out of five.

What do I think about the scalability of the solution?

The solution's architecture is definitely scalable. One of my clients has 60 to 70 technicians working on the product. A more affordable product may be something like BMC or even ServiceNow.

How are customer service and technical support?

Technical support could still be improved. They have excellent support in other parts of the world, however, I been having some issues in our region. For example, our client in Oman needs to get support from Dubai. It's not bad, and they have brought in consultants from other sites to assist, but it needs work.

How was the initial setup?

Tier 1 products, all ITSM products, will definitely require some support from the vendor. You can't download it from a site and install it. However, the initial setup is okay. New users need to be aware that first-time implementation will need assistance in order to properly get it up and running. In comparison to higher-end products, it's more difficult to install.

What about the implementation team?

We're a consultant; we assist our clients in the installation process that is typically configured and installed by Axios.

What's my experience with pricing, setup cost, and licensing?

While the solution is great for large enterprises, it's expensive, so it may not be feasible for smaller organizations.

The solution works on a subscription fee. It's not a monthly basis, but more about a one-time fee and then usage according to a variety of items. It's not like a cloud-based model where you pay every month. 

What other advice do I have?

I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks.

The solution is very good.

My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model product. Whatever you ask them to configure Axios will configure. That means you need to be clear about what process you want to configure and how the workflow should be. Then you just make sure you maintain it properly to keep it stable. 

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Ahmed Shehata
IT Quality Section Head at Saudi Public Transport Company JSC
Real User
Provides deep time tracking for each action taken

What is our primary use case?

We used Assyst to apply ITIL processes for more than four years:

  • Incident management 
  • Service request management
  • Change management
  • Problem management
  • Asset management
  • Service level management

Then we started using it to manage our shared services center for HR, finance, facilities.

How has it helped my organization?

We applied the ISO 20000 standard using Assyst. It helps us to record all IT incidents and requests. Then we started using it to manage shared services including HR, facilities, finance.

What is most valuable?

  • Great service catalog build
  • Simple administration (service catalog building — process builder)
  • Deep time tracking for each action taken 
  • Pricing features
  • CMDB features. 

What needs improvement?

  • End-user interface
  • The concept of the main request and its related tasks or decisions
  • Reporting module
  • CMDB integration
  • Pricing for incidents 
  • Knowledge management features.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

this solution is very stable

What do I think about the scalability of the solution?

it is scalable and its performance is good

How are customer service and technical support?

the customer service is not good as expected but we can say its fair 

Which solution did I use previously and why did I switch?

yes, we used CA service Desk then we used Microsoft Service Manager, we switched because we looked to cover more ITIL processes 

How was the initial setup?

the initial setup just need support from the vendor and some experience with this kind of solutions after that you can do most of the administrative functions with your self

What about the implementation team?

the implementation is done by the vendor team and they are expertise and very good knowledge with the solution

What was our ROI?

we got the benefits which we expected from this solution 

What's my experience with pricing, setup cost, and licensing?

Assyst license has two types

one for end-users

and one for Support Staff

each one of them has the option of concurrent or dedicated license

you should know that 1 concurrent license covers up to 10 to 20 users

Which other solutions did I evaluate?

yes,

CA service desk

HP service Manager

Managengine Service desk

What other advice do I have?

if you do not care about user interface and want a tool to apply ITIL Processes so you can use assyst

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about IFS Applications. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,027 professionals have used our research since 2012.
CK
User at Whitford
Real User
Realized benefits in reporting and overall communication after consolidating our sites

Pros and Cons

  • "The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
  • "The CRM was shaky and although this improves in Apps 10, there is room for improvement."

What is our primary use case?

The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos.

How has it helped my organization?

Prior to implementation, there was a good deal of change management and relationship building carried out in order to bring everyone along. The result was a big improvement in financial reporting, business processes, and overall communication.

What is most valuable?

The user interface in Apps 8 was the big seller.

What needs improvement?

The CRM was shaky and although this improves greatly in Apps 10.

For how long have I used the solution?

We selected IFS in 2012 and started our project in Jan 2013.

What do I think about the stability of the solution?

The system is extremely stable. Crashes have been extremely rare.

What do I think about the scalability of the solution?

The scalability of the system has worked very well for us

How are customer service and technical support?

IFS Service is great. They are very responsive and have helped us out of a couple of holes.

Which solution did I use previously and why did I switch?

The previous system was siloed which meant that there was no effective oversight over the whole business. It also meant that each site began to work in slightly different ways with varying processes. We switched in order to bring the entire organization together and unify as many processes as possible. We also wanted to achieve better financial reporting, which until this point had been based on aggregating SQL databases.

How was the initial setup?

The initial set up was made simpler by our philosophy of getting the basic functionality rolled out to the business. Once this was done, we began to drill down into some more complex functions. Because of the way we worked, much of this exploration could be done by colleagues who by now were very experienced with the system.

What about the implementation team?

We started with a vendor team and then continued with our in-house team once the UK was live.

What was our ROI?

We were privately held (now owned by another business) at the time of the project, so our ROI was more about bringing the business together and achieving better financial reporting. This has been achieved.

What's my experience with pricing, setup cost, and licensing?

There are different ways to work with vendors depending on budget. We elected to use our UK location as the pilot site. We also decided to start small (ie with the base functionality) and grow into the system as the implementation rolled out. We paid for consultancy to workshop our main functions via video link in conjunction with all of our sites - a big task considering time zones.

The IFS functional consultants, armed with the information they needed, configured the system to meet our needs and we went live in the time allotted by the project plan. Once the UK was up and running, we rolled out to our other sites in sequence. We did not have enough resource to go big bang.

Doing things this way meant that our IT team learned the system pretty much inside out. They are able to deal with all but the most complex coding problems. It also saved us a huge amount of consultancy cost. The licensing is competitive and we have expanded the number of users over time as more people have wanted access to the system. Excluding the expanded user base, we managed to keep to about 10% above the original budget. There was some creep as the advantages of the system were realized by a wider audience and the culture of the business changed.

Which other solutions did I evaluate?

We sent out an RFI to the top 8 systems at our level of the market. We selected the three respondents that met our needs most effectively. They were MS Dynamics, Oracle and IFS. I put together a committee of 14 colleagues consisting of members from different sites and at least one from each main business function.

I then organised reference visits with each vendor in the UK, US, Italy, Singapore and Brazil, attended by local committee members.

After the visits, we had a meeting with all committee members at our office in Italy, where each of the 3 vendors took a day to demonstrate their system from end to end, answering questions along the way. 

On the 4th day of the meeting, the committee voted 12 to 2 in favour of IFS.

What other advice do I have?

Apart from the pressures of meeting 14 go-live dates, this has been a very positive experience and has led to a streamlined and effective business. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AA
Managing Director at a tech services company with 501-1,000 employees
Real User
Quickly identifies open tickets

Pros and Cons

  • "We could quickly understand what was going on and what the customer wanted to do."
  • "Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

What is our primary use case?

Our primary use case for Assyst was in a governmental institution here in Brazil around that time. It was a project, during which we spent some time traveling in Brazil and implementing solutions. It was government implementation.

What is most valuable?

The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up then. It was very good. We could quickly understand what was going on and what the customer wanted to do. It's a nice feature.

What needs improvement?

I'm speaking in regards to the state of the IP in 2016, and I don't know how it has improved since that time. However, I would say that some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting.

For how long have I used the solution?

We've used Assyst for two years.

What do I think about the stability of the solution?

We didn't have any problems at all with the stability of this solution.

What do I think about the scalability of the solution?

Our maintenance is about 20 hours per month, or less. Maintenance was not significant. The product was a huge product, so we had a lot of people. When the product was in month two or three there were almost ten people. We are in 24 states here in Brazil, and a lot of offices were running at the same time. But if we're talking about just one company, even a big company, we had one or two people doing implementation.

And it wasn't a surprise in the private sector that at a big company or enterprise it would about three months of three people working.

How are customer service and technical support?

Of course we had moments that we had to talk with the company in Edinburgh to solve some problems, and they had the answer. The answer was generally quick. We didn't usually have any problem with them. Sometimes the solution was more difficult, but not critical.

How was the initial setup?

It was complex. The deployment was not a problem at all. The tool, on the whole, is very quick to set up. The problem was on the part of the customer, because they delayed a lot of things, and it was difficult to make the user respond to our questions and the needs of the project. If I compare with other solutions, the problem is that our system is too old. If you compare it with the service amount, we have a big difference in service. Now it's much better, of course. To improve the performance we had to review the accessory. It would be sometimes a radical modification.

What's my experience with pricing, setup cost, and licensing?

Licensing is on an annual basis, with no additional costs.

Which other solutions did I evaluate?

When I came over to this company, it was decided that the product would be Assyst, so I didn't do any evaluation. However, if we had any bids with the other products Assyst unfortunately would have lost the bids.

What other advice do I have?

Based on what I know, I would rate Assyst as an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user341172
Project Manager at a tech services company with 51-200 employees
Real User
Provides business analytics, financial report generation, and global search.

Pros and Cons

  • "Individual user profiles that can be configured as templates to minimize data entry."
  • "Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

What is most valuable?

  • Business analytics
  • Financial report generation
  • Ease of use
  • Individual user profiles that can be configured as templates to minimize data entry
  • Global search

How has it helped my organization?

I work as a systems integrator. Our client has benefited as follows:

  • Reduced transaction time
  • Better visibility
  • Easier tracking
  • More control on business and automation
  • Better agility: The ability to move swiftly as times and market conditions change

What needs improvement?

This product is good for certain business verticals, every product has its strengths and weakness. They are fully aware of it. Thus, they only sell in industry verticals where their solution offering is very strong. However, the product is good enough for many more industry verticals and for use as a general ERP.

Areas were I would like to see improvements:

  1. Workflow designing across application modules to reflect business workflow across departments.
  2. Ability to place approval check-points in the custom workflow, so clients can decide what they want it.

For how long have I used the solution?

We have used the solution since 2001.

What do I think about the stability of the solution?

We have not encountered any issues with stability.

What do I think about the scalability of the solution?

We have not encountered any issues with scalability.

How are customer service and technical support?

The technical support is generally good when you are subscribed to the Annual Maintenance and Support package. However, the global community is not good for support if you are looking for outside help.

Which solution did I use previously and why did I switch?

As system integrators, we have switched companies from other products to IFS. We have also switched some companies from IFS to Oracle. Some of the reasons were:

  • It is hard to find qualified IFS resources who can work as full-time client employees.
  • Customization can only be done by IFS and not by the clients themselves.
  • There are no development tools for clients even if they want to purchase.

How was the initial setup?

The setup was very straightforward.

What's my experience with pricing, setup cost, and licensing?

Conduct tough negotiations regarding price and services. It is better to buy implementation services from IFS than from partners. Not many partners have well qualified resources and are not formally trained on the latest product version.

Which other solutions did I evaluate?

We evaluated Oracle, SAP, Microsoft Dynamics, Epicor, and Sage.

What other advice do I have?

It is better to buy implementation services from IFS than from partners.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are not product or vendor inclined. We perform client requirement assessments and suggest products that best suit business needs and pain areas. We are not a customer, we are system integrators and implement IFS , Oracle, SAP, Microsoft Dynamics as ERP and we also do HIS (Hospital Information System) Implementation besides Integration B2B Projects.
ITCS user
Product & Project Manager at a tech services company with 51-200 employees
Consultant
It is based on industry standards that are using a multi-tier deployment model.

What is most valuable?

IFS Applications is based on industry standards that are using a multi-tier deployment model. This makes it much easier to integrate IFS Applications with other enterprise software packages.

The user interface of IFS applications is easy to learn and move around. The interface is based on the latest technology and offers many features for filtering, searching and navigating.

IFS Applications is based on open architecture. It uses component-based service-oriented architecture (SOA) built on open standards. The application’s component-based architecture has allowed us to develop in-house and tailor the system to suit our needs.

How has it helped my organization?

It reduces the need for customization and can easily be modified by our developers.

With IFS Applications, we have a solution that can be tailored to match the demands of our projects.

For how long have I used the solution?

We have been using this product for 12 years.

What do I think about the scalability of the solution?

We have never had any scalability issues.

For extreme scalability and reliability, IFS supports deployment models ranging
from small servers to large, high-performance database servers with multiple applications servers running in parallel.

How are customer service and technical support?

Customer Service:

I rate the level of customer service a good 8/10.

Technical Support:

I rate the level of technical support a good 6/10.

Which solution did I use previously and why did I switch?

We did not use a different solution before purchasing this one.

How was the initial setup?

The initial setup or implementation was a little more complex than I expected. We purchased a pre-configured version.

What's my experience with pricing, setup cost, and licensing?

This software is sold under a user-based pricing model. This includes access to all the modules of the system, which you can turn on or off for each user based on security.

If you only need a limited amount of functionally now and in the future, buying a module-based system will usually save you money. However, module-based pricing will limit the scalability of your ERP system. For many companies, user-based pricing is often a better value and a better investment – you get more for your money and room to grow.

Which other solutions did I evaluate?

Before choosing, we evaluated the other options.

What other advice do I have?

IFS Applications contains a number of features including financials, CRM, quality management, human resources, document management, business intelligence and more...

Using pre-packaged process solutions, IFS maps your business processes to functionality that already exists within IFS Applications. By only using the best functionality from IFS Applications, you get a comprehensive off-the-shelf solution with fewer modifications.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user135945
CEO at a tech services company with 51-200 employees
Real User
Provides warehouse functionality. The pricing matrix allowed us to implement an automated pricing model.

What is most valuable?

Pricing matrix and warehouse functionality.

  • Pricing Matrix: Allowed us to implement a very complex "go to market" pricing model. This allowed us to tailor pricing to individual customer requirements. We could implement an automated pricing model that maximized gross profit in a very competitive environment.
  • Warehouse Functionality: In ERP terms is rich, allowing us to run three separate businesses in a shared warehouse environment.

How has it helped my organization?

It has enforced process discipline within the business. This led to increased efficiencies and reduced errors. At the same time, it gave business visibility to operational and senior management.

What needs improvement?

Usability could be improved.

For how long have I used the solution?

My time with the product has spanned two years. There was eighteen months during the implementation process, and six months after go-live.

What do I think about the stability of the solution?

The product is generally stable. It is no better or worse that other ERP packages that I have used.

What do I think about the scalability of the solution?

We have only had scalability issues in terms of hardware. The product scales well. However, the original hardware requirements were not specified high enough to meet the number of users. We increased disk I/O on the server to resolve this issue.

How are customer service and technical support?

Local Australian based support is good. This consists mainly of product consultants, subject matter experts, and project managers.

As the product is developed overseas, customization that requires programming takes longer than originally expected.

Which solution did I use previously and why did I switch?

We had a bespoke green screen-based ERP with limited functionality.

We changed solutions to get better functionality and a modern, supported platform to take us forward for the foreseeable future.

How was the initial setup?

The initial implementation was more complex than expected. We purchased a pre-configured version. We were told that it would fit our business model.

During implementation, it was found to be inadequate. Additional configuration changes had to be made throughout the implementation phase.

What's my experience with pricing, setup cost, and licensing?

Both the pricing and licensing need to be negotiated up front. If possible, include future expansion plans in terms of additional users and modules. The best discounts are applied at the initial purchasing stage.

Which other solutions did I evaluate?

We evaluated two other SAP products.

What other advice do I have?

I would advise that you include a "Fit/Gap analysis" workshop as part of the evaluation process. This may add to the cost, but will reduce the number of issues that need to be resolved during the project implementation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free IFS Applications Report and get advice and tips from experienced pros sharing their opinions.