The most valuable features are process mapping and identifying responsibilities.
What needs improvement?
The design and the look and feel, need to be improved. Also, the pricing can be improved for organizations. In the next release, I would like to see simulations capabilities and artificial intelligence included.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable for individual use but for an organization, the costs is high. There is an annual licensing fee.
What other advice do I have?
It's a good product and I can recommend Visio to others. I would rate this solution a seven out of ten.