iGrafx Reviews

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Alexandre Carnelós
Consultant
Operational Excellence Consultant at a pharma/biotech company with 10,001+ employees
Aug 03 2017

What is most valuable?

iGrafx provides a very good, friendly, easy way to build flowcharts, as well as process simulations. The iGrafx process for the Six Sigma version has integration with… more»

How has it helped my organization?

The mapping process is faster than ever. It is easy to do. With a couple clicks, you can build complex processes and have the right transparency to improve it. Through… more»

What needs improvement?

I would like to see a lower price, although when used correctly, you can have a good return on your investment.

What's my experience with pricing, setup cost, and licensing?

At that time, we bought two licenses for two computers. The price was high for the market standards, but iGrafx delivers a bunch of solutions that we have not found in… more»

If you previously used a different solution, which one did you use and why did you switch?

We didn’t use any other solution before. After we were presented with iGrafx, we immediately decided to use it. I know that other software does only part of what iGrafx… more»

What other advice do I have?

If you need software to help you easily design processes, make simulations, build value stream mappings, which has some LEAN features, and DMAIC support, I strongly… more»

Which other solutions did I evaluate?

We did you evaluate other options before. At a later time, when the price became an issue to renew, we looked into other options, but we couldn’t find other tool like this… more»
Fletcher Groves
Consultant
Vice President, Senior Consultant
Jul 25 2017

What is most valuable?

There are other process modeling and process mapping software apps, and iGrafx is one of the more complete, capable platforms. However, we went with iGrafx, because it is… more»

How has it helped my organization?

It is not our organization; it is our clients’ organizations. It is the most basic, most fundamental proposition in all of business: The reason an enterprise exists –… more»

What needs improvement?

There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform.

What's my experience with pricing, setup cost, and licensing?

We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader).iGrafx is… more»

If you previously used a different solution, which one did you use and why did you switch?

Yes, we started with Process Charter (Sciforma , ex Scitor); iGrafx supported IDEF0, and that is what we needed. iGrafx also has everything else, including BPMN.

What other advice do I have?

I think iGrafx is sufficiently robust to serve a number of industries and platform requirements. Be serious about Business Process Improvement.

Which other solutions did I evaluate?

Because we needed the IDEF0 platform, the reviews and choices were simple.
Find out what your peers are saying about iGrafx, Microsoft, Software AG and others in Business Process Design. Updated: June 2019.
353,754 professionals have used our research since 2012.
Ottaviano Costa
Consultant
Strategy and TOC Consultant at a tech services company with 201-500 employees
Jul 31 2017

What is most valuable?

It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process.

How has it helped my organization?

I described our processes as is and pushed the changes with simulations.

What needs improvement?

I used the single license product. The entire suite can manage complex organizations, linking it with ERP, but it is not so easy to link it to a new ERP. You have to… more»

What's my experience with pricing, setup cost, and licensing?

The price is not cheap.

If you previously used a different solution, which one did you use and why did you switch?

Before I described processes with static instruments such as PowerPoint.

What other advice do I have?

It depends on the use of it, i.e., if it is for a consultant then there are no problems. However, if it is for an organization, then it will need the commitment from the… more»

Which other solutions did I evaluate?

I evaluated other products such as the Italian software ARXivar, Bonita BPM and groupware products like Notes.
AhmedKamel
Real User
Human Resources at a comms service provider with 1,001-5,000 employees
May 23 2019

What is most valuable?

The most valuable features are the pre-defined templates for business process design, the data analysis, and performance enhancements.

What needs improvement?

It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server. I would like to see better communication between the sensor process team and the end users.

What other advice do I have?

I would recommend this solution. The top two are ARIS and iGrafx. Each of them has some advantage over the other, but in general, they're the tip top. This product fulfills ninety percent of our needs, and we're happy as users of it. I would rate this solution an eight out of ten.
Consultant
Business Process Improvement and Transformation Consultant
Jul 27 2017

What is most valuable?

Six Sigma version, as it has all the required embedded Lean Six Sigma and DMAIC notations.

How has it helped my organization?

It's easy to perform simulations of the improved process and calculate the direct impact on process efficiency.

What needs improvement?

They can reduce the cost of the product and make it easily accessible for consultants.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive for individuals at around $2,000 per license. If the organization is purchasing then they could buy and use it.

If you previously used a different solution, which one did you use and why did you switch?

ARIS and Visio, the reason to use iGrafx is that it is easy to execute process simulations.

What other advice do I have?

It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment.

Which other solutions did I evaluate?

If so, which ones? We had been using ARIS and Visio, and this was the next natural choice. We did explore cloud based offerings like Bizagi and Signavio, but due to… more»
Tomas H
User
Process Manager at a Consumer Goods with 51-200 employees
Oct 10 2018

What is most valuable?

Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization.

How has it helped my organization?

* It has increased accountability by providing defined documentation ownership. * It has improved the reliability of information and its timely delivery to concerned departments and personnel. * It has simplified compliance with regulations and company standards. * It has helped in securing company resources and information. * All documentation is now easily accessible via a browser.

What needs improvement?

I would love to see a template and shapes for customer journey mapping.

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What is iGrafx?

iGrafx business process management and analysis solutions empower organizations to achieve maximum performance. iGrafx captures and communicates the alignment of strategy, people, processes and technology, and unites the entire organization around delivering business value. iGrafx delivers strategic and operational decision support to enable our customers to become and remain world class competitors.
iGrafx customers
Multinational Bank
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