IIS Customer Service and Technical Support

reviewer1153596
Senior System Administrator at a transportation company with 1,001-5,000 employees
We have contacted technical support, albeit rarely. I would rate them a six out of ten. It is not that they are slow to reply, but rather they are slow when it comes to understanding the problem. They often repeat the diagnostic steps that we have already performed. The first level of support is not very good because by the time we speak with them, we are already past that point. This is because we do have experience and we can often solve the problems that are easy, or of medium-level difficulty. Consequently, if we have to open a support request then the problem is already difficult or complicated. We need to be able to escalate quickly. This is true in most cases, and the delay comes about because of the entry-level support people. View full review »
Budhi-Soeprijanto
Geospatial Services Systems Administrator at EDIC Bayanat
We have not been in contact with technical support. So far, we have been able to handle all issues. View full review »
Mesfin-Teshome
ICT Manager at Africa International University
We've never reached out to technical support. Mostly if we have issues, we look to community support for answers. View full review »
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Devopsavm67
DevOps at a comms service provider with 11-50 employees
We don't a contact for technical support, so I mostly have to cross my fingers and hope that nothing goes wrong. View full review »
reviewer1268013
Field Engineer & Lead Implementation SLA
We've been in contact with technical support. They're okay, but they could be better in terms of the level of support they offer. View full review »
reviewer1015428
Data Platform Manager at a Consumer Goods with 501-1,000 employees
Microsoft's technical support has always been very good, so I am satisfied with it. View full review »
reviewer1192332
Technical Pre-Sales Manager at a tech services company with 5,001-10,000 employees
I am no longer involved in the technical areas anymore. Instead, I am a part of the trade sales team. In this role, I have contacted Microsoft for the commercial parts but not for support. View full review »
reviewer1255719
Techincal CIO at a tech services company with 11-50 employees
We don't use technical support. We do find there is a lot of community support online if we need it. View full review »
DavidKurdgelaidze
Head of Department of Infrastructure Development at SDA
We have a contract with technical support and they have helped us with issues in the past. We've been satisfied so far. View full review »
reviewer763161
Consultant at a mining and metals company
We've never had any issue that required us to reach out to support. We've been satisfied with the solution overall. View full review »
Find out what your peers are saying about Microsoft, Apache, Oracle and others in Application Server. Updated: March 2020.
407,538 professionals have used our research since 2012.