IIS Customer Service and Technical Support

reviewer1153596
Senior System Administrator at a transportation company with 1,001-5,000 employees
We have contacted technical support, albeit rarely. I would rate them a six out of ten. It is not that they are slow to reply, but rather they are slow when it comes to understanding the problem. They often repeat the diagnostic steps that we have already performed. The first level of support is not very good because by the time we speak with them, we are already past that point. This is because we do have experience and we can often solve the problems that are easy, or of medium-level difficulty. Consequently, if we have to open a support request then the problem is already difficult or complicated. We need to be able to escalate quickly. This is true in most cases, and the delay comes about because of the entry-level support people. View full review »
Budhi-Soeprijanto
Geospatial Services Systems Administrator at EDIC Bayanat
We have not been in contact with technical support. So far, we have been able to handle all issues. View full review »
Devopsavm67
DevOps at a comms service provider with 11-50 employees
We don't a contact for technical support, so I mostly have to cross my fingers and hope that nothing goes wrong. View full review »
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Gh0ce
Systems Analyst/DBA at a comms service provider with 501-1,000 employees
I have not needed to contact technical support. View full review »
DavidKurdgelaidze
Head of Department of Infrastructure Development at SDA
We have a contract with technical support and they have helped us with issues in the past. We've been satisfied so far. View full review »
Find out what your peers are saying about Microsoft, Apache, Oracle and others in Application Server. Updated: November 2019.
378,570 professionals have used our research since 2012.
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