I think maybe one thing that the vendor may already be considering — I don't know if it is officially on their roadmap — would be to have a SaaS offering. Today there is no software as a service or PaaS (Platform as a Service) offering from Ilex. For the projects that we use it for, the only option is on-premises integration.  

So, one way to improve the product is to add a SaaS (or software as a service) offering as an option. The second way is increasing the range of API integration.