Imperva Incapsula Pros and Cons

There is no need to have an appliance in house for the services because it is on the cloud.

It is an effective threat mitigation tool.

The technical support is excellent.

Its unique interface for managing security performance and ease of use are the most valuable features of this solution.

They're quite easy to install and quite easy to set up. Clients really like that. Especially when you're dealing with the cloud, it's really easy.

The solution's most valuable aspect is that it is easy to configure.

The solution is very good at intercepting traffic before it gets to our data centers.

This product is a reliable defense from malicious attacks on a network environment.

I like the user-friendly interface.

The solution has a very good interface.

Scalability is pretty easy on the base platform. You just add another, and you're ready to go.

Certificate management could be improved.

The product could use a broader scope in the area of policies.

Imperva should have more points of presence in Africa.

The weakest point of Imperva is their first level of support, which should be improved. They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIM tool or a SIM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. I had a call yesterday with Imperva for the roadmap, and I just told them this. They agreed that this is an improvement point from their side.

We would like them to hire people in Sweden because it's quite hard when people are sitting in the UK or Belgium because some of the customers really want them to be local.

The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process.

The salespeople tend to exaggerate its capabilities, which can cost you money if you don't verify the information.

Analytics in the area of risk need to be improved to supply more information to the users for creating better environments.

The rules surrounding the making of web applications could be improved.

The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.

I would like to have support for SSL management and secure DNS.