Imperva SecureSphere Database Security Customer Service and Technical Support

Ajay-Chattwal
Project Manager at a energy/utilities company with 10,001+ employees
We have not used technical support. Our supplier manages the tool, so we don't get in touch with Imperva if there are any issues. Our supplier does that for us. View full review »
Sanjeet Kumar Bhuyan
Senior IT Governance and Security Specialist and Technical Auditor at Ministry of Finance, UAE
The technical support is good. When they are required, they assist us. Our only challenge is the time zones. We work in different time zones. View full review »
Darren Chaker
Operator at Halliburton
Customer Service: Very good customer service was responsive to needs to get Imperva SecureSphere operational. Technical Support: Imperva SecureSphere did not require very much tech support, but with the few issues we had, they were cured very quickly by tech support. View full review »
Sanjeet Kumar Bhuyan
Senior IT Governance and Security Specialist and Technical Auditor at Ministry of Finance, UAE
Initially there were issues due to differing time zones, but later on we managed by using the regional vendors. Overall support is good and effective. View full review »

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