Imperva SecureSphere Database Security Customer Service and Technical Support

Danish Ansari
Senior IT Security Specialist at National Water Company
Till now we have not had any open cases with the technical support, so I cannot comment on that. View full review »
FredBbaale
CEO at eLAAB Limited
There are different levels of support that you can contract for and it is supposed to be based on priority. In our region, the level of support — whether you have paid for premium or expanded support — you get the same level of support. There are no options for same day support or one hour support. You may still get a response within an hour no matter what level you pay for. That said, we normally pay for premium support and we have been satisfied with the service when we do that. View full review »
Ajay-Chattwal
Project Manager at a energy/utilities company with 10,001+ employees
We have not used technical support. Our supplier manages the tool, so we don't get in touch with Imperva if there are any issues. Our supplier does that for us. View full review »
Find out what your peers are saying about Imperva, IBM, Oracle and others in Database Security. Updated: September 2019.
370,827 professionals have used our research since 2012.
Sanjeet Kumar Bhuyan
Senior IT Governance and Security Specialist and Technical Auditor at a government with 501-1,000 employees
When the technical support is required, they assist us. I would rate them as seven out of ten because they are not so good due to the due to differing time zones. We managed by using the regional vendors. Overall, the support is effective. View full review »
Admunix677
Unix System Administrator at a financial services firm with 1,001-5,000 employees
Due to restrictions because of sanctions in Iran, we do not have support for this solution. For this reason, we have done everything ourselves. This can be challenging because sometimes we have troubles upgrading the device, or obtaining new signatures. View full review »
Andrii Ponomarenko
IT Security at rmrf-tech
We have contacted technical support a few times, and the experience was ok. View full review »
Roi Nahari
CTO- Consulting Services at 2bsecure
Technical support for this solution is insufficient. If you have a professional then you can handle it, but if you are a regular customer then it is difficult. View full review »
Devosof335
Software Developer at a tech services company with 201-500 employees
I have no experience with their technical support. View full review »
OluwoleOlajide
Cloud Solutions Architect at a tech services company with 11-50 employees
The technical support is ok, and we have had good assistance from them. View full review »
Find out what your peers are saying about Imperva, IBM, Oracle and others in Database Security. Updated: September 2019.
370,827 professionals have used our research since 2012.
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