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What is inContact Workforce Optimization?

inContact Workforce Optimization unlocks the potential of team by inspiring employees' self-improvement, amplifying quality management efforts to enhance the customer experience, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership and accountability, and is fully integrated with NICE inContact CXone. inContact Workforce Management helps you reduce labor waste and achieve your goals with patented technology producing the industry's most efficient and actionable schedules. It is an easy-to-use, full featured solution; enabling operations to improve the customer and agent experience. Equipped with inContact inView Performance Management that inspires your employees to self-improve and align with organizational goals by providing transparency and continuous feedback within a social, web-based environment.
Also known as
CallCopy cc: Discover, cc: Discover
inContact Workforce Optimization customers
Avaya, Cisco, Depaul University, Shoretel, Stellarone Bank
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