The integration is really better than it was in the past.

The initial setup was pretty simple.

Their documentation is excellent.

The solution is fast and very accessible. 

Organization time is free of charge in terms of licensing. This is until you finalize the migration from one tool to the other. That way, we don't need to pay to license two solutions at the same time.

The maintenance team doing the support gives you a lot of knowledge. They often have up to ten years of support experience. Those leading the support teams are very knowledgeable. There seems to be very little turnover or team change, which helps retain the knowledge

The flexibility to connect to third-party applications is fantastic.

We like the fact that there's the flexibility to use mobile devices and you can access it from any device. 

There's good automation that can help you add comments or approve items.

The service is incredible. If you have a problem in general you have the answers in less than two hours typically. Regularly, you have everything resolved in less than four hours. The technical support has been great.

The stability is excellent.

The initial setup and configuration are straightforward and relatively simple.