Inflectra SpiraTest Customer Service and Technical Support

SeniorSdd843
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb. However, after purchasing the product, I noticed that sometimes I had to wait for days to get a response. The regular support people were not as knowledgeable as the sales support. View full review »
Veronica Aruquipa
Software QA Engineer at a tech company with 51-200 employees
To be honest, I didn't ask for help from them yet. View full review »
Sherman Duffie
Sr. QA Engineer at a tech vendor with 201-500 employees
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely and efficient manner. Technical support is very rarely associated with customer happiness, but I was very impressed with Inflectra’s technical support team. View full review »
Find out what your peers are saying about Inflectra, Micro Focus, Gurock and others in Test Management Tools. Updated: July 2019.
352,552 professionals have used our research since 2012.
MikeClark
QA Engineer at a marketing services firm with 51-200 employees
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely fashion. View full review »
Devanshu Bawa
Software Engineer at a tech vendor with 501-1,000 employees
Technical support is very good. I would rate it a nine out of 10. View full review »
David Bentham
Test Manager at a tech vendor with 201-500 employees
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to contact them. View full review »
Ahmet Izgi
Test Software Development Manager at a tech vendor with 501-1,000 employees
Technical Support is fast enough to answer questions and problems. View full review »
TeamLeade840
Team Leader: Test Automation at a financial services firm with 10,001+ employees
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any problems/enhancements are put into their backlog and it could be very long before they are implemented in a future release. View full review »
Find out what your peers are saying about Inflectra, Micro Focus, Gurock and others in Test Management Tools. Updated: July 2019.
352,552 professionals have used our research since 2012.
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