Influitive AdvocateHub Reviews

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Real User
Community & Advocacy Manager, Global Client Success - Platform Services & Education at a tech services company with 51-200 employees
Jun 21 2017

What is most valuable?

The Influitive AdvocateHub SaaS product enables nimble communication with our brand's promoters, pushing out product information, collecting feedback, connecting, and collaborating with one another. It's really been a blessing for our... more»

How has it helped my organization?

We can speed up the time to get feedback on product features and/or request beta testers, case studies, etc.

What needs improvement?

The feedback we get within challenges is restricted to just admins. It's difficult to connect the content with Google sheets, so that different department heads can more quickly get access to the responses they need without being dependent on... more»
Real User
Director of Marketing at a tech company with 11-50 employees
Jun 22 2017

What do you think of Influitive AdvocateHub?

Valuable Features I have found the challenges, discussions and referral features most valuable. It gives our customers a variety of ways to share their passion for our product and for school safety. • Improvements to My Organization We have streamlined our process for identifying strong advocates and have created new ways for them to share information on our behalf, thus improving our marketing content. • Room for Improvement Marketing and customer success have improved with the use of Influitive Advocate Hub • Use of Solution We began using the software in November 2016 and launched our hub to our advocates January 2017. • Deployment Issues We did not encounter any issues with deployment. The onboarding support as well as continued coaching are top notch! The...
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Vendor
Marketing Writer at a tech vendor with 201-500 employees
Jun 22 2017

What is most valuable?

Creating challenges and a system of gamification for our users. Being able monitor customer satisfaction and put customers in touch with people if they appear to be frustrated or need a question answered not to mention the possibility of... more»

How has it helped my organization?

Well, the education challenges and opportunities to build stronger relationships are important factors in customer retention. There is referral opportunity here as well.

What needs improvement?

We would like to see more advanced admin options. Part of providing real value for our advocates involves being able to put them in touch with highly technical experts when needed. At this point and time, this has posed a few problems.... more»
Vendor
Customer Advocacy + Events Marketing Co-op at a tech vendor with 1,001-5,000 employees
Jun 20 2017

What do you think of Influitive AdvocateHub?

Valuable Features The main dashboard and awesome reporting features are simple yet thorough and help us keep track of our goal setting, metrics, and engagement. These features, as well as the simplicity of the whole software, make on-boarding very easy! • Improvements to My Organization Reporting all-in-one rather than using Excel! Simplification is KEY! • Room for Improvement The only area for improvement is that it is sometimes buggy and the lag time on creating/exporting can be frustrating. But they are backed by a great support team that can assist! • Use of Solution We have been using this solution one year. • Deployment Issues There were no issues with deployment. • Stability Issues There were no issues with stability. • Scalability Issues There...
Vendor
Customer Advocacy Manager at a tech company with 5,001-10,000 employees
Jun 22 2017

What is most valuable?

I couldn't narrow it down to one specific feature. I would say it is the whole package. It is a great way to connect with your customers!

How has it helped my organization?

It has really streamlined our reference and advocacy efforts. We are now able to reach out to thousands of customers at a time instead of each one individually. We are also able to extend our reach to customers we never would have been able... more»

What needs improvement?

There are a couple of bugs every now and then, and that slows down the system or process. But other than that, there is really nothing major at all for improvement.
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What is Influitive AdvocateHub?

Influitive helps B2B companies drive revenue and increase customer engagement through the voice of their most passionate advocates. Influitive’s AdvocateHub is an Advocate Marketing Platform that builds trust, transparency, and cultivates goodwill by giving customers personalized and human relationships with the brands they love. To do so, we elevate and bridge fragmented initiatives like word-of-mouth, branded communities, social sharing, product reviews, referrals, references, NPS, and feedback, while fulfilling your advocates’ desire for social status, access, belonging, and shared sense of purpose through a best-in-class advocate marketing experience.

Influitive AdvocateHub customers

Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco


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