The research side and the reporting side need improvement. Both of those are items on the menu. They could use a little bit of cleanup to make their respective information more easily understood.

The documentation needs to be improved because there are a lot of different models that it can be deployed in, and it's somewhat confusing determining what you need and how to set it up to best cover your use cases.

The interface needs to be a tad more streamlined, in that some of the menu options are not as clear as they could be.

A lot of their documentation needs improvement. 

The product is slightly more expensive compared to other DNS solutions.

The product could be cheaper.

They could work on the UI of their website and make their website more user-friendly.

From a technical perspective, it's a good product. It performs its intended functions well. 

However, from a channel perspective, it would be beneficial to have a scaled-down version for partners or customers who may not have the enterprise-level scale but still want to enjoy the benefits of the solution.

The onboarding is a little rough at times, and you need to have some information at hand. It is pretty good, but it would be useful to have a few good examples to set up things like data exfiltration.

The customer service team from Infoblox has been frustrating to deal with a few times.

The general administration webpage, i.e., their portal, needs improvement. In the past two years, it is much better than it used to be, but there are still some things that would need improvement when it comes to the design of the webpage or finding information. This  may also be due to the way that we are using the web portal. We have a very large network and the way we categorize is a little cumbersome to administer.

The DDI systems of BloxOne are black boxes to us, which implies that actually we don't see what is going on inside there. We would like to see a little bit more of what is going on inside that box, e.g., monitoring and general feedback of the box. We want to know, "What is the box actually doing right now?" This is part of the solution because it is SaaS. We need to learn that the actual DNS and DHCP server is not our system anymore, because it's actually maintained by a different company, namely Infoblox. So, we either need to rethink this or trust another company to do that stuff for us.

This is not just Infoblox, this could be any portal provider, cloud provider, sometimes they change the look of the customer-facing options and it's not completely clear why they make the change.

It's not just cosmetic. I'll find things that they've moved around after they've done an upgrade. That's a valid criticism of any portal app because they don't poll every user to ask how you want to see the menu options. Everybody gets the same thing.

I was a happy customer until last week. Last week, I tried to go to Google, and it didn't work. It didn't resolve. Eventually, we discovered it was a server issue where BloxOne wouldn't fix anything Google-related. You couldn't access Google, YouTube, or anything like that.

We hacked it so that it worked,  but we had more issues the next day. Whatever they've done in the last week is an absolute mess, which has harmed our trust in the product. Before that, I never had a single problem. Unfortunately, they dented my trust in it by breaking something in the Frankfurt Data Center. I don't know how they managed to do such a lousy job. 

The documentation needs to be improved. This solution is being rapidly developed at the moment and the documentation is lagging behind. The integration examples in NIOS guide and online threatdefense online documentation don't always match up. To the current gui of the CSP platform.

We would like to see more reporting capabilities that are now offered only with the on-premises reporting appliance.

The integration of threat intelligence with other solutions is challenging. If I want to expose threat intelligence, I cannot do it via taxi services. I have to call the API, but the customers are not into creating the APIs. The integration of embedded threat intelligence with other platforms should be better. Infoblox should work on this, and it should be easier for the end user to integrate it. It is very easy to deploy this solution. We should be able to integrate it with other platforms, such as the Next-Generation Firewall, with the same ease.

The dashboard and reporting features need improvement. The user needs more informative dashboards so they can get to the results directly without having to search deep into the report to pull out information.

Endpoint solutions need to improved.