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Infor LN OverviewUNIXBusinessApplication

Infor LN is #11 ranked solution in top ERP tools. IT Central Station users give Infor LN an average rating of 8 out of 10. Infor LN is most commonly compared to Infor M3:Infor LN vs Infor M3. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is Infor LN?

From the largest global manufacturing enterprises with complex multisite needs to smaller, single-site organizations, Infor LN is enterprise resource planning (ERP) software that features capabilities designed to meet the unique business requirements of manufacturers. Infor LN offers fast and cost-effective deployment with integration on the shop floor and across the supply chain with financials, quality management, service management, order management, and business partners. Contextualized, industry-specific analytics help you gather real-time data and monitor metrics for improved communication with business partners wherever they are.

Infor LN was previously known as Infor ERP LN.

Buyer's Guide

Download the ERP Buyer's Guide including reviews and more. Updated: November 2021

Infor LN Customers

LTH Castings, Gloucester Engineering, Gorman-Rupp, Computer Designs, Instrument Technology, GWA Group Limited, PRIDE Industries, CAV Aerospace, New Scale Technologies Inc.

Infor LN Video

Archived Infor LN Reviews (more than two years old)

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it_user620601
ERP Consultant at a tech services company with 51-200 employees
Consultant
Allows us to create or customize processes.

What is most valuable?

  • The ability to customize and add functionality.
  • Given that the ERP core is standard for all clients around the world, they are able to customize any process or create a new one.
  • It is a great tool to adapt the ERP to clients, independently of the country or countries where the ERP is implemented.

How has it helped my organization?

My company is a professional services firm whose main activity is the implementation of this product.

What needs improvement?

  • In the older versions, the visuals could be improved.
  • Internet access and the general integration with other systems using different technologies (SOAP, REST, etc). In the new versions, these points were improved.
  • I have a lot of expertise in the newest version of ERP (Infor 10 or Infor ERP LN 8), since we have been implementing this version for our clients. However, the last version that we implemented, ERP, didn't have the ability to consume a web service by way of REST or JSON.
  • Another point is the lack of user-friendly tools to create reports.
  • The ERP has a report generator/editor, but it could be more friendly and versatile.

For how long have I used the solution?

I have been using this product for more than eight years.

What do I think about the stability of the solution?

In general, the system is very stable. From my experience, stability problems arise when there is a mismanagement of the resources in the application server or in the database.

What do I think about the scalability of the solution?

We have not had any scalability issues.

How is customer service and technical support?

In general, technical support is OK.

How was the initial setup?

The initial implementation can be somewhat complex. The size of the system cannot be customized for all the ERP clients due to the costs of doing so.

Many times the corporate environment must adapt to the system's functionality.

What's my experience with pricing, setup cost, and licensing?

I don’t know.

Which other solutions did I evaluate?

This doesn't apply to my work.

What other advice do I have?

Do not hesitate to implement it because it is a good product. It is robust and reliable.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Infor Partners. Contact us if you require professional assistance.
it_user116601
Information Systems Manager at a manufacturing company with 501-1,000 employees
Vendor
It can report and document in various currencies.

What is most valuable?

The product configurator in ERP was managing sales quotations and orders, as well as BOM and routing through defined product features and corresponding constraints. That automation prevented user mistakes, speeded up employee on-boarding, saved engineering time to focus on new products and designing elevators for prestigious buildings all over the world.

Project-wise, discrete manufacturing business could yield to manual or semi-automated planning for production. MRP covered that need from the very first day, and provided better insights both for material and operation planning under unlimited capacity.

As a multinational company, acting in various markets, reporting and documenting in various currencies was essential. Costing would be another issue to be competitive in the market. Multicurrency functionality saved valuable resources both in logistics and finance.

How has it helped my organization?

Baan IV is used in both logistics and finance. An integrated environment with the product configurator, MRP and multicurrency capabilities provided better insights to manage company instead of ad-hoc operational maneuvers. Product traceability and customer experience is improved.

What needs improvement?

Infor ERP LN after Feature Pack 8 covered the following needs: non-sequential PCF, advanced scheduling, better user experience (Facebook like, user social space for processes), ION architecture, and better customization/development options. Further evaluations are needed for supply-chain and warehouse operations. In any case, detailed analysis is needed for specific requirements. Actual costing should also be reviewed in detail.

For how long have I used the solution?

I have used Baan IV for 13 years and it is still in use.

Baan IV is in use at various sites. Infor ERP LN is also close to live for global upgrade.

What do I think about the scalability of the solution?

We have not encountered any stability issues.

How are customer service and technical support?

There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on implementations, I prefer to see Infor as a partner not as a vendor. They should be closer to the customer.

Which solution did I use previously and why did I switch?

Previous solutions were partial ones. They didn’t cover both logistics and finance.

How was the initial setup?

Initial setup was straightforward: one logistics – one finance; manufacturing and finance integration was postponed to a later phase to give users time to manage BOMs and getting acquainted with ERP’s functionalities, preferably driven by a PDM solution.

What's my experience with pricing, setup cost, and licensing?

Concurrent/named user licensing provides flexibility and expandability. Having cloud-based licensing in evaluation will open up different opportunities. Although price is a major concern at the initial investment, a company will reach expected business results easily especially if they have add-on modules providing better process integration and business intelligence.

Which other solutions did I evaluate?

When evaluating the upgrade to Infor ERP LN, Oracle and SAP were on the short list.

What other advice do I have?

Infor ERP LN is a fair option, especially for discrete manufacturers. Implementation is a key differentiator. ERP project team members (both internal and external) are key players that will set the level. Sponsors and steering committee support and care is the most important factor from the first day until going live.

My rating considers user experience, missing advanced scheduling and sequential product configurator.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Infor, SAP, Microsoft and others in ERP. Updated: November 2021.
554,382 professionals have used our research since 2012.
Kiran Karkera
Director- ERP Consulting at a tech services company with 51-200 employees
Real User
The order management, warehousing and planning modules have considerable depth in functionality. Most reports have too much content and often need to be customized

What is most valuable?

The following features are valuable to us:

Software Version control – helps in clearly separating Global/Country/Customer specific software components.

Web enablement – the development tool is common for both regular forms as well as web forms. Hence, the product did not have to be redeveloped for web enablement.

Order Management, Warehousing and Planning – these modules have considerable depth in functionality.

Kiran - The way the ERP LN Architecture is structured that it allows for different versions of the same component to be present in a single environment. ie for example there could be 3 versions of a purchase order functionality ie global / country / customer . user could create an company using any of the versions. This helps in testing, environments involving multi location / country set ups etc

Infor LN Development Tool’s basic structure has remained the same (of course there has been a lot of enhancements) since it was a forms based client server application. Presently the ERP has a new HTML 5 web based UI. The web UI is created internally by the ERP development tool and Infor did not have to redevelop the forms for eb enabling the application. ( To give an analogy It’s like a VB based application and an internal engine converts it completely into asp.net )

How has it helped my organization?

Complete cost capture and control in project based environments has helped in evaluating project cost breakdown for cost control and estimation.

What needs improvement?

The following need improvement:

  • Standard beautiful looking reports - Most reports have too much content and often need to be customized for user friendly presentations.
  • Standard reports – LN offers hundreds of standard reports. Many of these should be redesigned by Infor so that there are basic reports that can be available out-of-the-box in printable formats. Most standard reports have too many fields and need to be customized or modified before the users can actually use them.
  • Task Management – Presently LN requires one to use an add-on component called ION/Xi so that users get a task list. If one uses only the core, then user needs to go through some reports to get a ‘to do list’ for the user. If this is incorporated in the core ERP then it will be a great value addition and make the processes very efficient for the organizations, as it will be ‘pro-active’ on the part of the ERP.

For how long have I used the solution?

I have been using Infor for 15 years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

Support for Core ERP is extremely good.

Regarding add-ons, with many different technologies involved, support is not as smooth and swift.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

How was the initial setup?

Initial set-up is complex. Infor ERP LN, like any top line ERP, has a lot of functionality and so has to be suitably set up to prevent making it too big to handle.

What's my experience with pricing, setup cost, and licensing?

Look at total cost when dealing with Core plus Add-ons.

Which other solutions did I evaluate?

We did not evaluate any alternatives.

What other advice do I have?

Look for an experienced partner/resource. Clearly spell out objectives and outcomes for the project. Put your best people in the implementation project and let them take complete ownership. Try to phase out the functionality implementations appropriately based on needs and size of your company.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.
ITCS user
Lead Business Analyst at a tech services company with 10,001+ employees
Consultant
Many of the processes have been streamlined because it has a central repository of all the data. The UI needs to be more user-friendly.

What is most valuable?

For most of the clients that I have consulted for, the manufacturing module and the distribution module is utilized and implemented to its fullest.

How has it helped my organization?

Some of the clients used to use the traditional ERP. With Infor LN, many of the processes have been streamlined because it has a central repository of all the data. Moreover they could integrated their applications like Salesforce CRM, Crystal Reports, etc into Infor LN quite easily.

What needs improvement?

The User Interface needs to be more user friendly with a sleeker design and the industry best practice processes needs to be implemented. Also, migration from legacy system to Infor LN should be made smoother a process, so that it gives them edge over its competitors.

For how long have I used the solution?

I've used it for over seven years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

The earlier version of Infor LN ERP i.e. Baan IV is quite stable.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

They do have good team which provides satisfactory customer service.

Technical Support:

They have in their armory a good set of technically skilled people with varied experience and provides quick resolutions to its clients and customers.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

One needs to carry out the as-is and study it to see if it is feasible to implement ERP LN for their requirement. The initial setup is not that complex enough, if you have all the pre-requisite in place.

What other advice do I have?

Have a good understanding of the product features, and check if your requirements can be mapped through this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user215847
Director of Enterprise Applications at a computer software company with 51-200 employees
Vendor
​The product is highly scalable but setup is a bit complicated.

What is most valuable?

  • User experience
  • Ease of use
  • Rich functionality

What needs improvement?

The process module needs improving as in Baan IV which had a module for customers in the processing industry, for example, paint manufacturing.

For how long have I used the solution?

I've used it for over 18 years, in its various versions as Baan (from v4) and then ERP LN.

What was my experience with deployment of the solution?

As expected every software will have its bugs, and the ones for this are -

  • Q/A of the product is not up to expectations
  • Users are forced to test the software during implementation

What do I think about the stability of the solution?

Once the bugs are fixed, product is quite stable.

What do I think about the scalability of the solution?

The product is highly scalable but setup is a bit complicated. Once the parameters have been set, however, companies from five to 5,000 users can operate the product.

How are customer service and technical support?

Customer Service:

It's reasonable.

Technical Support:

It's reasonable.

Which solution did I use previously and why did I switch?

From the beginning I implemented it. Initially using a legacy mainframe application, Unis-1100 on a Unisys mainframe. I also implemented MTMS, a UK based Cobol based MRP2 software before moving onto Baan. From there, I have stayed with Baan/Infor and its various versions for the last 18 years,

How was the initial setup?

Baan IV was straightforward but ERP LN became complex and the latest version is highly complicated.

What about the implementation team?

I recently joined a company with heir own IT department, but prior to that I would implement ERP LN.

What was our ROI?

Much higher than that of SAP.

What's my experience with pricing, setup cost, and licensing?

  • It ranges on the size of the company and number of licenses
  • Day to day cost is annual maintenance fees, functional analysts and technical developers to support the application in house
  • Typically most companies have at least two resources to implement any ERP package
  • ERP LN latest version requires at least 3 resources

Which other solutions did I evaluate?

When I was originally part of a consulting company, we evaluated three in 1997 -

  • Baan (now Infor ERP)
  • Oracle
  • Made2Manage

What other advice do I have?

Find the right implementation partner as there are many consultants who have no clue of the products functionality. Also, most of the implementation partners don’t take any ownership in implementation. You need to dedicate a group of users to the implementation, otherwise you will be spending lot of money on consultants.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user212709
Infor ERP LN Analyst at a tech services company with 51-200 employees
Consultant
If the users are trained properly there should not be any big issues.

What is most valuable?

  • Ease of Use
  • Ease of Development
  • Bundled with a lot of capabilities

How has it helped my organization?

We spend less time analyzing the data with the easy reports and data management. Due to a simpler implementation style, not much time is taken for new developments.

What needs improvement?

Technology is a continuous improvement process. So as far as I know, Infor is going great with the technological advancements.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

None. If the users are trained properly there should not be any big issues. Also, Infor Support Service is an add-on.

What do I think about the scalability of the solution?

None and it doesn't require a lot of investment for the server's and database.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

I have worked with two firms. My previous firm used to have Tally ERP 9 which was their legacy system. But switching was necessary to cope up with the competitors in the market. With multi-site support and advanced reporting, Infor LN services are the best.

How was the initial setup?

It was straightforward. Infor Implementation follows a process which goes through implementation, user training and deployment. It follows the SDLC model very well.

What about the implementation team?

We implemented it through Infor's Implementation Partner who are 7/10.

What was our ROI?

I can't say as I am not a part of the management time, but more on the technical side. However, I am sure it would be good.

Which other solutions did I evaluate?

We also looked at SAP.

What other advice do I have?

A simple piece of advice, "Infor is the future." Go for it!!

Disclosure: I am a real user, and this review is based on my own experience and opinions.