Informatica Persistent Data Masking Customer Service and Technical Support

Data Scientist at a tech services company with 11-50 employees
The technical support is good, although sometimes they don't respond quickly. Overall, they are good. I raised the case where I was having some issues with the substitution, and it took two months. Finally, the answer was that they have no solution for this, but said they will flag it as a bug to be resolved for the next release. As I was not able to stop the project because of the bug, I created a workaround using PowerCenter to make it work. The data was not unique. I used PowerCenter and added an ID to all of the columns, then I concatenated the ID with the columns. As an example of why this was complete is if my name is Donna, it will show as Donna123. That way, any other person named Dana in the same database or table would show as Donna246 and they would no longer be the same. With this, I would then offer a substitute. View full review »
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