Informatica PowerCenter provides good client support. My team got in touch with support when there was an issue with the solution, and the Informatica PowerCenter support team communicated how to install the hotfix, and the issue was solved.

On a scale of one to five, I'm rating support a four. I didn't give it a five because sometimes, support isn't that qualified in terms of explaining the product and the problem. Informatica PowerCenter support is available, though. For example, I've worked with the support team last year, and I received a call two hours after opening the ticket. The support team answers quickly, but what can take time is understanding and explaining the problem and the solution. Sometimes, it could take three or four days before the problem is resolved because after working on the ticket, it would be escalated to another team, and so that takes time.

Informatica PowerCenter's technical support is responsive. I rate the technical support a seven out of ten.

The solution's support service is excellent.

Technical support is helpful and responsive.

The technical support is very good. 

I rate the technical support a nine out of ten.

I have not used the support from Informatica PowerCenter.

I have used the support from Informatica PowerCenter.

I rate the support from Informatica PowerCenter an eight out of ten.

The technical support is great.

They are responsive and simple to contact.

I've never contacted technical support. Typically, I will Google an answer to my questions. It's easy to find what I need on their website or online. 

We have 24/7 support because it belongs to the production environment. We just have to open a case, and somebody takes up the case and provides an answer. They also call back, and there is also a knowledge base.

In terms of technical support, there is plenty of information is available online, however, their tech support is okay.

Technical support is very helpful. We are very satisfied with the assistance we get.

I would rate the technical support as a four out of five. 

Our admin team is from Informatica, and if we have any problems then we contact them. For example, the tool that I work on directly interacts with PowerCenter, where PowerCenter works as a backend for my application. If I have connectivity issues or need special access to PowerCenter, I contact the admin team and they help me to sort out the issues.

The customer service is good but they can't move you through the entire installation and troubleshooting process.

We've only had to contact customer service twice in 6+ years, and they were very good with their responses and were very professional.

I would say 9/10. For what I needed, technical support was able to resolve it in timely fashion. I also appreciate their follow-ups.

We don't really use technical support. However, we did initially find it quite good. 

We have been in frequent contact with the Informatical help center. It is not only me but other people in the company. They have been very good at supporting us.

The technical support is helpful.

We have been in touch with Informatica support. They should be more responsive. They should react quickly to premium customers.

I found the technical support for Informatica PowerCenter brilliant. I'm even giving it a rating of four out of five just because I can't give it a five. Informatica support is even awarded for customer satisfaction if I remember correctly.

The support is good from Informatica PowerCenter and they have been responsive.

I rate the support from Informatica PowerCenter an eight out of ten.

The customer support is not great. I would rate them a six out of ten.

I have not used technical support yet in this organization. That said, in my prior organizations, I have. When we had a new tool, for example, we had OneConnect for an SAP Field Glass Connector and we were not sure how to connect to it. Therefore, we had some connectivity-related questions that we were not able to explore on our own since there wasn't much online expertise available. We had to reach out. All questions were addressed and answered by Informatica.

The level of assistance we received was as expected. We were happy with their response time and their answers provided solutions to our questions.

The technical support for Informatica PowerCenter is good.

I rate the support from Informatica PowerCenter a four out of five.

The technical support is very, very good. They make sure to come on site and help us to fix any issues we may have.

The technical support is excellent.

The technical support has been responsive and we were in contact with them quickly. We were very satisfied.

Technical support is good and a lot has improved over the years. 

Informatica is assisting us with the implementation and they know what we are trying to accomplish. They have visibility as to what our company does, and having people like that helps a lot. Overall, at the moment we are very happy with the support and their contribution.

Technical support is good; also, we had engaged professional services during the application development.

For technical support, there are levels. The first level of support is called TechAccess and it's between Informatica and other vendors. TechAccess takes time and their response is often delayed. After that, we escalate and go to the Informatica level of support. Once we reach them, they proceed to explain the solution. 

I haven't been in touch with technical support in the last few years, but before that, I contacted them many times. I remember that when we were using PDW, the previous version of Microsoft APS, we contacted Informatica support teams a few times to handle connection problems with the driver of PDW, and they solved it. I was satisfied with the support. 

We are using technical support every year, it's part of like maintenance we get from Informatica. Year by year they are improving. They're up to the mark.

Informatica PowerCenter's technical support varies. 

The support team is responsive. They're able to address our issues.

I know that support is available but I've never contacted Informatica. I go to the documentation supply tool to solve any issues.

There were a few times when Informatica support took a while to solve the issues, but they always fixed the problem in the end. There was only one ticket that took a long time to solve. I rate their support eight out of 10. 

Technical support is really great.

We have not experienced any technical challenges with this solution.

We used the vendor's distant support and the expertise was excellent.

Technical support could be faster.

Oracle came in and they implemented a lot of the functionality that we needed. Beyond what we received from Oracle, there were very few times where we needed support.

Most of the time, the only thing we needed technical support was with Oracle patches and we ran into a problem, something broke.

That's actually one of the parts that are kind of difficult with Informatica. They don't do direct support. They rely on using their distributors around the globe for support. In Norway, there is a specific company that has the license to sell Informatica, and they also provide the support, which means that whenever there is a problem, you kind of have to go through this layer of different companies before you get help.

3/10.

3/10.

We haven't encountered any problems that would require assistance from the technical support team.

We did however contact technical support about pricing for the implementation of the site.

I haven't had much experience with Informatica's support. We haven't had any issues that we needed their help for. 

Technical support is great. It's one of the reasons we really like them. When you compare support from IBM and support from Informatica. Informatica is much better.

I have not used the technical support from Informatica PowerCenter.

Technical support is fine, but we got some delayed responses or didn't get proper responses in certain cases. But overall, it's okay.

Technical support and their approach is good. They have a support portal and support tickets. If you open a ticket it has multiple levels of severity from level one to very high or critical. 

Also, you can buy a support policy for 24/7 support. 

Sometimes, we've had issues where customers complain so we have to keep pressuring support and escalating the matter to upper management to get things fixed in a timely fashion. However, this doesn't happen too often. The process as a whole is good.

I don't get in touch with technical support very often, but I would rate them as medium in their level of efficiency in dealing with issues. 

I rate tech support seven out of 10.

The technical support team is eager to help but the problems that we have faced were usually too complex. However, there has always been a workaround.

I haven't had any issues with technical support. 

Technical support has been very helpful. Whenever we have a problem, they are able to solve it.

We have not had any issues with technical support. They are fine.