Infraon Desk Primary Use Case

KB
Operations Head at a comms service provider with 201-500 employees

We are a technology company providing services using satellite for last-mile connectivity. We have 80,000-plus end-miles and provide connectivity within India only. These 80,000 nodes are VSAT (very small aperture terminals). We are using the solution for a service desk model to help manage customer complaints through our ticketing system.

We have it on our own cloud. Initially, it was a hosted and physical-server model, but now we are using a combination of our physical server as well as our own cloud. It is within our own infra.

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HJ
IT Service Delivery at a tech services company with 1,001-5,000 employees

This product is used for our entire IT ticketing system.

We are now going to be using a module for IT asset management and I have started working with incident management. In two weeks from now, when we transition to version 3.0, I will be implementing change and problem management functionality.

We have three departments that use the same ticketing tool.

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